Hi Tiger,
Just to confirm, did you do a faster payment or a debit card payment.
There could be a possible chance that when you entered the CVV wrong the first time and entered it in again correctly maybe there was a glitch in the Barclaycard system and they took two payments with a time difference in between?
Have you had any luck on the chat with Monzo to see if it is an internal issue, unfortunately we can’t see your account so all we can do at this time is speculate 
That’s not right. I have to authorise the payment by the Monzo app. Barclaycard can’t retry anything. It’s like me sending you money and you retrying it.
If I had your card details on my payment system - which Barclays will - then yes I could keep recharging your card.
At any rate, just to reiterate the normal steps here would be to get proof from Barclays the payment won’t present, and then give that to Monzo to reverse the authorisation.
Hi Tom. I made payment with my card not via monthly direct debit. There is no way Barclaycard could retry the payment because I had to authorise it via my Monzo app at the time. It’s me making the payment to them.
I entered the wrong ccv so it didn’t go through then I straight away entered it correctly and it went through. Then over a day later this extra payment has appeared on my account.
Hi Tiger,
Hmm definitely sounds like something went wrong here - Perhaps there was something that happened in the background, I would definitely speak to the disputes team on the app and see what they can do to help you in this current situation.
Sorry Tom I’m getting nowhere. Monzo have confirmed it’s linked to the incorrect CVC being entered. This should not make it a pending payment of the code was wrong. I have a screenshot of Barclays saying they can’t see a transaction on the 17th but Monzo say they want a written message. The photo is a written message from my online chat.
Also if this can happen with incorrect CVCs then imagine if it was a £1000 payment and that was pending for over a week so you couldn’t use it. That would be ridiculous.
Can you provide screenshots of said transactions, blur out any card details of course. Everyone here can only guess, given we can’t see what’s happened.
Hi Tiger,
If Barclaycard cannot see the payment and Monzo can’t/wont reverse the pending transaction you should see it drop back into your account in the next few working days if Barclaycard don’t take the payment.
I know that doesn’t sound the best but this may be the only other option you have at the minute.
P.S. I think you forgot to include your screenshot?
I really encourage you to go back to Barclays and get one - if this is what Monzo CS are asking for it will be the quickest way to resolve this.
They have just replied. They want a message with the authorisation code in it. Why would it have that. Monzo provide the code why would Barclaycard have the code from the failed CVC attempt. It won’t be back in my account until next Friday at the earliest.
I think I’m leaving Monzo. Never been in such a situation before.
Barclaycard definitely have the authorisation code. It’s somewhere in their payment system.
You probably need to escalate it at Barclaycard, you are most likely speaking to someone who is just looking at your account, you need someone with access to their actual payment systems which their frontline support won’t have. Badger them to speak to the right person!
Hi Tiger,
If you request the AUTH code from Monzo you can call Barclaycard and ask them to contact Monzo and state the auth code in the letter/statement which states something along the lines of them saying they will not be taking the payment.
This will then allow Monzo to reverse it back into your account - This is quite typical for a lot of mainstream banks and can be quite unfortunate and stressful for people like yourself in this situation.
Why would a card payment ever be pending on Monzo? I only thought that was direct debit or transfers that show as pending? 
(I realise technically card payments are pending but Monzo doesn’t show them in the same way as other banks)
Exactly. Card payments are always instant
Unfortunately Card Payments are not instant - They move from your account into a ‘suspense account’ for the retailer to then take the payment this is why sometimes if you pay for something in e.g. Asda and get charged twice, the other drops back in because the retailer only is expecting 1 payment against 1 AUTH code.
But they don’t show up as pending on the Monzo feed? Which is why I’m confused why it would show as a pending transaction.
Can we get a screenshot of the pending payment? It might help.
Barclaycard have just told me they can’t do the message. I’m just about sick og this now. Who is in charge of an incorrect CVC payment? It should NOT be showing as pending. So something is seriously wrong here.
Escalate and make a massive fuss.
They go and find it, if they spend the time. It’s either get them to do that somehow, or wait for the auto reversal in 7 days.
Often if you start saying you want to make an official complaint then you get to someone more helpful much more quickly (a last resort but I’ve done it before when needed)
