2 weeks and still waiting on refund

Help
1

My wife has been waiting on a refund for 2 weeks on Monzo’s end (merchant refunded on the 1st Feb) and having spoken to Monzo, it’s showing as delayed on their system and the issue has been forwarded to their payments team.

Why is something as straightforward as a refund not simple from Monzo

It’s really putting me off using the card

2

There!

3

There’s nothing that should delay a payment.

Money comes in from merchant. Money goes into your account.

Key details missing!

1 Like
4

Sorry, should have said Flex

Monzo debit I currently have no issues with

5

Has the money landed in their current account? It doesn’t always match up and pay Flex off automatically.