100x Banking Ops - HN London - Presentation 📺


(Alex Sherwood) #1

Here’s @jonas’ presentation from the January 2017 HN London meetup.

He talks about

How we use software to run 100x more efficient operations than legacy banks (operations as in sending out debit cards, not as in DevOps)

& the slides include this diagram :heart_eyes:


COps: The Mission of Customer Support at Monzo
(Andrew Ross) #2

Love the diagram - it’s so true!


(Jonas Huckestein) #3

I love the diagram, too! All credit for it goes to truthfacts.com for the original version, @valerio for the idea for the amendment and @Sam for designing the Monzo version on super short notice :star2:


(Alex Sherwood) #4

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.