Have a look at the Hacker News presentation by Jonas linked to here:
https://community.monzo.com/t/100x-banking-ops-hn-london-presentation-tv/7918
He discusses the Monzo Biz Ops Queue which is a really interesting approach to handling and prioritising tasks. It will also give you an insight into how Monzo might treat recency bias and edge cases.
The quality of the Monzo support is an indicator of how effective such a Biz Ops Queue can be - I believe that more businesses need to work more cross-functionally to create such tools that work for everyone in the organisation.