Zopa Bank Chat

Closed all my Zopa products today/

2 Likes

Me too. Wonder what would happen if I ‘lost’ my card.

Still on the old one for me :frowning:

Does anyone know if Zopa DD cashback works for PayPal DD payments? I can’t find the detailed T&Cs.

New look for Zopa by the looks of things!

1 Like

Interestingly there seems to be no mention of Biscuit now anywhere!

Is the Jackson Pollack card going to be retired? Shame if it is, as it was jolly nice IMO.

1 Like

Zopa seems to have reverted back to the Zopa Bank account branding for their fb ads - just had one pop up and not the biscuit branding this time.

Noticed the savings section of the app has now had a refresh which is completely different to the current account and then some of the legacy savings screens - different colour scheme/fonts etc.

It now means there is 3 different looks across different parts of the app (well 4 going by the refresh @coffeemadman has to the homescreen above).

Bit of a mess really but seems to be more in line with the new branding on the website but still think the Biscuit branding has vanished!

2 Likes

AI spending analytics launched today!



First Biscuit, now AI, seems to me like they’re losing the plot!

5 Likes

I wouldn’t say AI, which basically every company is using currently, and actually has a use here, it losing the plot.

As with anything that has the “AI” label slapped on it I wonder is this an LLM and if so are they training said LLM on our financial data? I’m looking forward to seeing the privacy policy etc. in any case…

I quickly tested it out thinking it would only pull data from Zopa. However, it appears to also be pulling data in from my accounts I’ve got linked for the Saver account too!!

1 Like

More concerning is where they’re sending the data. It’s likely a third party provider hosting the foundation model as I highly doubt they’ve trained their own. At which point, even if the data isn’t used for training there are often exceptions to let it be viewed etc.

1 Like


I now have the new AI “feature”, I can’t find any privacy policy but the more info gives me this. I’m not a fan of the fact they’ve given this purple blob such a prominent position on the navbar and with seemingly no way to get rid of it (yet).

1 Like

App update for me this morning which is now in line with the look @coffeemadman got a few weeks ago now.

Still a couple of app elements that are from the old branding but the updates/changes seem to be pushing through a lot quicker now than before.

1 Like

I’ve found that tapping “I’m interested” will give you the T&Cs. Short version is they may use your inputs, voice recordings etc. but won’t use them to train any external model. You also have to acknowledge that you won’t give the assistant any of your personal data!

1 Like

Very odd… so a while back I applied for Zopa and they requested I send them a bank statement which I did from Monzo. The idiots must have looked at the pots statement rather than my actual current account and they replied back stating the account (pot) was closed and needed an actual active account. I replied stating the pot was closed that month but my Monzo account is very much open and in use. Heard nothing back for months and when tried applying through the app again it just kicked me off. I’ve tried opening an account tonight (with a different email) and the info I put in said I looked familiar and should log in. I entered all my previous info and it took me through the account opening process and finally I have an account opened with Zopa lol :joy: very odd!

1 Like

1 Like