Been reading some of the recent posts on here, and also now that Starling are up and running.
I think we all do need to remember that this is just a bank account no matter how many emoji you plaster all over it.
I’m a Monzo investor and a Starling account holder, and so far i’m impressed with both services compared to my interactions with Santander, Barclays and HSBC.
For me its all about great customer service on the end of integrated live chat to sort out problems with a Customer Service Rep that IS actually empowered and trained well enough to make proper decisions and give proper advice.
I love the real time balance updates and do consider that it a must have with any account going forward.
I’m also happy with the fee structure as its fair and works in a way that makes people manage their finances responsibly.
I’d like a nimble Savings System that I can easily push money into.
But after that what else do I REALLY need? I just want my bank account to operate in the background of my life so I can get on with the awesome stuff.
Nice Work Monzo and Starling but please remember to solve problems and not create new ones.