I’ve activated my card tonight and on the app I already have a debit from Yoyo. I’m not sure if this is a test as I haven’t had anything else come with the card to know for sure. It’s only a small amount but even still, I wasn’t expecting it. Is it normal? Thanks
I’m not sure what Yoyo is, but if it wasn’t you then you should contact Monzo via in-app chat and explain concerns.
Not me as far as I know! I only registered the card at any 21:00 last night and within an hour there was the debit. I hadn’t gone anywhere or purchased anything! Thanks for the response
As in this Yoyo: www.yoyowallet.com
Did you link your Monzo card to Yoyo and then spend using this?
Probably an authorisation check to prove to them that the card number is correct - these usually disappear in a few days but if you talk to help in the app they may be able to remove it for you.
If you make purchases through the Cafe Nero app, they show up as Yoyo. Just saying…
Thanks everyone . I’ve had an online chat with Monzo and they have confirmed that YoYo wallet is a payment collector as some of your responses confirm. Looking back at what else I activated last night, indeed the Caffe Nero app was one of those and I did add my Monzo card to the app. But I was at home, in bed, and certainly didn’t get a coffee for my trouble I realise this may just be a test from YoYo/ Caffe Nero, but I can’t see anything on the Ts & Cs to confirm this happens or when I get it back. I’ll keep you updated.
Well, you might want to get used to it! Monzo is much more open and informative about all of your transactions than your average, sleazy bank. Not only 99,99% transactions are immediate (TfL is one of the exceptions), it’s also never hidden from your view. You don’t have to tab around to get clear picture - look at balance, then go to pending transactions tab, do the math and then forget it 10s later.
Welcome to our community and I hope you stay for a bit!