Currently push notifications state “you’ve spent £XX today” I completely agree that this is fine and issues ownership of the expenditure to the user.
However, in creating a connection with the user/ customer would the change of wording from “you’ve” to “we’ve” be better? Especially when adding saving or reduced expenditure notifications, as it claims (at least) partial responsibility for the good behaviour to Mondo and the app and would show benefit of using Mondo over other providers?
I am undecided myself over the position I feel that Mondo should take: financial responsibility should lie with the user/ customer, however I see benefit of a “we are in this together” mentality and the relationships this can build, hence the raising of the discussion point.
Looking forward to your thoughts.