First experience depositing cash at the local co-op.
The first lady that i encountered had no clue what i was talking about and had to refer to one of her seniors who understood what i was trying to do. Initially she tried to insert the card to do chip and pin, but i gently instructed that the card needs to be swiped otherwise it won’t work. It went through as expected.
I fear that unless i knew how the process was supposed to have been carried out, then today may not have gone as smoothly. As such maybe an update to the section of the app explaining deposit is need just to advice customers that their card needs to be swiped rather than inserted?
What I’d really love in the future is some way to do this without having to carry around your card…perhaps using apple pay/google pay or simply an sort code and account number.