Hi all! Please see attached the meeting notes from our latest workshop which was all about Offline Experiences.
We want to build on these initial ideas, suggestions and feedback with your contributions before we decide on next steps. Let us know your thoughts, ask questions and discuss at length!
We’ll update this post with feedback from the below discussion and add/confirm next steps in a weeks’ time!
We believe unique, regular and engaging events play a big part in turning Monzo customers into members of our community. Whether it’s shared learning, discussion or just getting to know each other, we want to pencil in a varied programme of events in 2017.
Open Office +Workshop Feedback
-There has been discussion over whether hosting the Workshop on a Tuesdy afternoon limits attendance.
-If it’s brief (<2hrs), holding the workshop before the Open Office makes sense, as it means people travelling from outside of London can enjoy both events in one trip.
-For larger groups,longer agendas or bigger workshops a weekend day could work well.
Open Office Feedback:
Talk could be longer and subject matter more detailed. Anything from 15-30 minutes could work.
Streaming + Podcasts
We want to start streaming all Open Office talks along with the occasional AMA or team update.
Youtube is preferred platform for video streaming events
Could we set up a way for people to watch this back via the Community page?
The plan is to designate a room in the new office for our community to host, work, collaborate and hang out. How do you see us making the most of a dedicated community space? What kinds of things can you see community members using this for?
-In a similar format to our bimonthly workshops, regular community led meetups on all things Monzo.
-Bring back the hackathon! Mini hackathons based around a new releases. For example when Google Home arrives on home turf what cool customisations can people build for it using the Monzo API.
-Constant live stream (without sound) from the community room, with dedicated slack thread on display in the for all those tuned in.
-A great opportunity to for coders and developers to share their knowledge and run sessions to help those who want to learn a new skill.
-Some sort of weekly ‘Surgery’ for new Monzo users to drop in for practical advice and to get to know what the Monzo community is all about.
-Hot desking space to work on personal projects
-Large screen to people can plug their computers and devices into
-Tripod for phone or Camera - record presentations, introductions, your own sneak peeks and snippets of cool things you’re working on. We’ll make it as easy as possible to share this video with us, and at the end of each month we’ll cut together a ‘Month in Community’ video with some of the highlights!
Cardholder only experiences
We’d love to curate experiences for Monzo cardholders and their friends, simply for the joy of getting together and having a good time!
Is this at odds with our generally all inclusive approach to community events?
-It would make more sense to frame this as a purely community focused activity and not an opportunity to push people to sign up.
-There’s a big advantage of being able to do this anywhere in the country, people could submit suggestions and tips for where we should pop up next.
-There is definitely room for events focused on promoting financial inclusion and financial education, maybe partnering with other advisory institutions and charities. Citizans Advice Bureau for example.
Workshops - for small businesses that don’t accept debit cards
-Partnerships with other techonology companies supporting small and independent business
-Training for independents- (Highlight the benefits of accepting card, explain card systems a little more)
Looking at this from a small enterprise perspective, there may be some initial reservations about taking part in something like this (“whats in it for you guys??”). How can we package all the above in an easy to digest, accessible way?
Current Account ‘Launch’
Although the rollout of current accounts will be a gradual and staggered process, there is the general feeling that we need to do something to mark such a big milestone for our community and for new customers who want to climb aboard for a current account.
-This event should be at or just before launch of accounts- something special for the existing community
-What special experiences and perks can we offer for those who are new to Monzo? How do we get them engaged and excited before they have access to a current account? Should there be a special event just for this purpose?
-Monzo assembly: A huge festival style event with demos, talks, live music food and drink. A celebration of everything great about the Monzo community. (This might not be something we have the capacity to do as well as we’d like to in time for summer. We’d need to investigate further.)