Why we ask you to take a video selfie when you sign up for Monzo

1 Like

I have the same question that I asked in a similar blog post you created earlier today :wave:

1 Like

Hi @Ordog :wave:

It’s a combination of both! Our system checks all ID documents on upload, if all is okay, it’ll get approved.

If it thinks we need to double check something, it’ll be passed to COps, who then take a look and approve/reject the submissions :+1:

Usually the verification process doesn’t take too long, we try to stick with an SLA of below 2 hours (I believe)


Thanks @cwtch!

So there’s a bigger problem if someone has been waiting for over 24hrs and they need to contact you?

Why does my verification process didn’t end its telling me we are checking your account information can any one help ??

Your application has gone to a manual check by the sounds of it. All you can do is wait and you’ll get a response in the app.

are you sure about this ??

is anyone really sure of anything these days ??

1 Like

Are you asking if he is sure that monzo is checking your account infornation despite you saying that Monzo is checking your account information?

1 Like