When joint accounts launched just over a year ago I was over the moon as I thought the time had finally come when we could stop using our HSBC joint account and move to Monzo.
All I was waiting for with join accounts were the basics, CASS and an overdraft facilities. Now a year later overdrafts are nowhere to be seen and i’m still stuck with HSBC.
I had assumed after the launch of JA things would move fast and they would be brought up to feature parity with single accounts but unfortunately this hasn’t happened. As well as overdrafts IFTTT still hasn’t been added and there may well be other things as well.
Over the last year we’ve seen other new areas emerge such as Monzo Plus and launching in to new countries yet we don’t even have a fully featured joint account. Isn’t it worth focusing initially on getting the foundations fully fleshed out before expanding into new territory?
My other fear at the time was that when new features are released they would only come to single accounts and then maybe they might come to JA later. This unfortunately appears to be the case as Monzo plus only appears to be for single account and I’ve seen no announcement that they are coming to JA. Hopefully this won’t be the case with the upcoming bill pots?
I, like others solely use the JA and my single account is never used. As things stand at the moment I feel like JA customers are treated like a second class citizen by Monzo. I really believe they should consider all their customers when they release new features and ensure they work for all.
So Monzo please sort out JA to ensure we enjoy the same benefits as single account users and also please ensure anything new you bring out works with JA. Thanks