I expect Monzo to be better than this and just say they will revisit this in future and just donât have time to work on this. Be honest as most of the time you guys are.
When we compiled the list of research that led to the creation of the Big List, the things that came up for feature parity were Targets, Travel Reports, and Fingerprint payments.
Itâs quite possible that not enough Android users were aware of the differences in Search for it to come up in the suggestions - but regardless, it didnât come up, so it wasnât committed to.
There will always be minor differences in the two apps - for example, on Android you can activate your card using NFC, which you canât do on iOS. You can also use the App Shortcuts on Android to go directly to Summary or Support, and control notifications per category (for example, you can toggle notifications on/off for credits, debits, actions, chat replies, spending reports, and more).
If these were things that someone really wanted to use on iOS, you could then argue that there is not feature parity for iOS, but at that point, is it valuable discussion for the majority of users, or are we getting into semantic debate about what parity does and does not mean?
The things we have shipped were deemed to be important major features. The data suggests that the variable search functions on iOS werenât considered to be a major feature.
That said, itâs likely that we will build this at some point. But, as mentioned, the requests werenât there at the time of compiling what would make it into our Big List.
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Anarchist
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To be fair, thatâs a list of differences between iOS and Android.
I think that people want parity between iOS and Android apps where it is possible to achieve that.
It seemed odd that Monzo would claim parity where the apps arenât equal in those circumstances where they could be, which youâve now explained.
Not necessarily - my understanding is that we could potentially add the Summary and Support app shortcuts on iOS also, and granular notifications could be achieved on iOS, it would just be a lot of work whereas on Android itâs a natural course of the way the app is built. The NFC activation is indeed a platform limitation as you say.
I donât doubt that Monzo did research etc⌠But i have seen this mentioned here on Monzo community quite a few times.
But Monzo were aware and when conducting research why users were not exposed to whatâs available on other platform seems bit strange.
All these things are just not possible to be implemented on iOS and you know this. There will always be differences indeed but please just donât compare with OS specific stuff.
I am just saying donât claim that Android app = iOS when you guys know its not. Things shipped are great and thanks but things not shipped are also important for parity. I am not sure how the data was collected but I am sure if you show any Android user that itâs possible to view your card PIN just by looking at your phone or with finger they would definitely tell you itâs better than taking a mugshot shot while holding an ID.
It sounds like you might have missed this comment -
This is probably as close to parity as the two apps will get, aside from anything else the release schedules arenât perfectly in sync so one app will often have at least one more piece of functionality than the other. Most users experience of the apps will be parity so I think it would be silly not to describe it that way. Small print doesnât work very well in tweets.
You are technically correct thatâs itâs not parity though, Iâll give you that.
At least I have not seen these available on most Apps. But please donât feel this the wrong way. I am giving feedback and as a user I think itâs just not what I expected from Monzo.
Apart from search, like I said Android still lacks full fingerprint support i.e. For pin view. I am not going to go in detail but there are quite a few other minor things which are missing for Android users and you would. Of course know that. They all add up and make iOS user experience better than Android.
If Monzo had said âAndroid main features = iOS featuresâ, no one would complain.
Parity means parity, and whilst itâs impossible to achieve given the OS specifics, it shouldnât be used to describe the apps when they are clearly not on parity with each other.
For what itâs worth, the Android updates seem to have been very well received, and no one has complained about that.
Itâs just the wording that is the problem, and it feels a little like âpulling the wool over your eyesâ - which isnât what Monzo is about.
So given the reality of the situation, youâre saying that Monzo should never use the word parity & their marketing term should be âmain features are the sameâ instead? That doesnât exactly roll off the tongue does it.
I dont really have a problem with there being some differences, itâs kind of to be expected.
But monzo shouldnât be trying to say that the apps are the same with words like âparityâ or things like âAndroid app = iOSâ or setting goals and giving them a pat on their back claiming that itâs completed when itâs clearly not.
If you donât want to actually make the apps the same fine, donât, and donât claim that they are.
I certainly think they should do a better job with their wording at times.
Honestly⌠I donât care about Android (sorry guys), but I had always assumed that after this âparityâ marketing, it would be virtually identical.
But as Simon explained, all they meant by âparityâ was a few key features that Android users had requested.
If I can show you whatâs missing from the entire app in a single screenshot (the bit thatâs highlighted) then that qualifies as âvirtually identicalâ for me