Why does Monzo not like people re-joining?

Maybe it’s me, but that says that you cost Monzo money (I don’t know the cost for producing and issuing a card, but it’s not nothing) and they got nothing in return (no transactions on which to make a part of a penny on). Perhaps that’s also important in their decision.

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Hopefully you shouldn’t - I’ve escalated mine anyway so I’m hoping maybe eventually I’ll get an account :sweat_smile: just want their budgeting tools, need them nowadays haha

It was my main account before it was even a current account! All my salaries went into Monzo, all my spending, everything.

I’ve had zero issues opening other bank accounts, have a reasonable credit score and have left it pretty much almost a year since I closed my Monzo account.

I say above that the OP should just not try to figure it out and move on, and I reluctantly have done so. But I am not even close to convinced that I am in any way a risk to Monzo, given that I personally know so so many more risky customers they have accepted since I tried (on my advice for many of them).

(And yes I did a cheeky retry to get a neon card and blanket denied as soon as I responded to the email for signing up)

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I paid for the physical card so Monzo cost me money, not the other way around.

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Wait what?

It’s free unless you have lost it a few times although these charges have only got added in the last few months, such as 2 free replacements a year.

So I’m not sure how you could have paid for it unless you got got it shipped internationally, but that’s just for shipping & if you did get it shipped internationally and live outside the uk that could be a reason you ain’t allowed an account.

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You didn’t pay for your card.

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There is no fee for a card, unless you opted for Plus/Premium…?

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There is no entitlement for a company to business with you, and they don’t have to tell you why, all they have to tell you is your application is declined, we dont want your business.

Even if you walk into a shop and try to buy something, as you are making an offer to buy, and the shop can say no thank…
Dont like it lump it an move on, that what I would do, and go to a company that wants my business :slight_smile:

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Fair enough, perhaps I didn’t :slight_smile:

It is what it is. I find the secrecy a bit ludicrous personally because what harm is it doing to say “We don’t allow people to rejoin” ?

I’m off to fill out the customer satisfaction request from Monese. That’ll be fun :slight_smile:

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It would be inaccurate for one thing. Some people *have* re-joined, but some people have been unable to.

My point about you costing Monzo money stands, and tbh I suspect this is the reason (or one of them) why they don’t want you to re-join.

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If I didn’t remember, I’d have assumed I’m a millionaire who likes to slum it.

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And the other thing is that if they do explain more about the criteria they used, bad actors are able to figure out how to work around and game the system.

(Not saying OP or anyone else here is a bad actor, but Monzo cannot stop the bad actors knowing without stopping everyone else knowing as well.)

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I’m going to leave this alone now but I do appreciate everyone’s thoughts and opinions on it. I’m also going to try and rejoin in January 2023 just to prove a point :smiley:

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It’s funny you say that because it was one of the first things I asked and it led to a rather amusing exchange with the chat operator who insisted that Crypto wasn’t available on the app.

I said “So you’re telling me that one of the flagship features on the Revolut app isn’t available ?”.

He was adamant until he decided to go and talk to someone else :slight_smile:

Oh he came back to me about an hour later and told me that he’d “spoken to his supervisor” and that he could confirm that it wasn’t possible to hide or remove the feature.

I just thought it was hilarious that he actually had to check that particular point !

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I CASS’d and still declined.

There was so much back and forth with support to be fair, deregistering my number and email, being escalated and trying numerous times. Until randomly one email said “we can’t offer you an account and we can’t say why” and just suddenly ended my quest.

I have a niggling feeling that somehow Monzo’s system thinks I have an open account, and maybe that’s why it rejects. But I haven’t evidence to support this.

(The reason I think this is that I actually put through a partial switch to keep my account open but then I found out Monzo don’t support this, but the switch went through and my account was closed).

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Hang on, I know that Monzo doesn’t support partial switches in but I thought all scheme participants had to accept partial switches out?

I was so fairly sure I read they couldn’t do that. The whole reason was that I wanted cashback on direct debits, but still use Monzo as my main account. It just seemed easier to do a partial switch to achieve that.

Edit: you’re right they did say in 2018 it was possible. It clearly wasn’t.

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Partial switches don’t work :worried: didn’t for me to VM.

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