Why do i no longer get notifications when a transaction is made?

Help
1

Why do i no longer get notifications when a transaction is made?
I have checked the settings and it is set to notify me of transactions

2

Are you using iOS or Android? Have you tried deleting and reinstalling the app?

3

You’ve changed a setting either in the Monzo app or in your phone settings.

1 Like
4

You’re in low battery mode probably. When you turn this on it stops background refresh so monzo won’t know you’ve done anything until it gets refreshed by opening it

5

Thanks guys but none of the above apply - I haven’t touched settings and I’m hardly ever in in low battery mode let alone 24/7 (as my transactions take place around the clock).
I will delete and reinstall the app as suggested and see what happens - as long as it won’t wipe my history.

6

Don’t forget to restart your device after you’ve uninstalled the :monzo: app, before you download & reinstall it.

7

You don’t have control over that, only Monzo do, so don’t worry :slight_smile:

8

What phone do you have?