can you open a complaint with the ombudsman before Monzo has had a chance to give you their final response ???
I thought the process was formal compliant to Monzo , give them time to respond , if not satisfactory complain to Ombudsman , I thought the ombudsman dont entertain complaints without going through the correct process
not sure there is much logic on potential lost profits on share / crypto dealing …if you had lost money on your crypto would you have let Monzo off that amount… ?
I got their final answer, which is empty.
I didn’t left any money, my account has been frozen 1 or 2 hours after getting the funds.
I never lost money on stocks or cryptos.
All I can say is that Monzo have invested a LOT of time in creating anti-fraud software and machine learning to spot patterns of fraud. There MUST be something in it. Links to fraud, incorrect tax claims, or something that just doesn’t add up when compared to the bigger picture that they clearly have.
All banks work in the same way, unfortunately for Monzo, their transparency on an open forum puts them in the firing line… and all other banks just keep it quiet.