Why cant i top up o2 mobile account by monzo card

Help
1

i have askes o2, monzo should be no problem, thank u…

2

Your guess is as good as ours. You haven’t provided any detail for us to go off.

Where are you trying to top up? What error are you getting etc?

2 Likes
3

Any error messages? i’ve topped up my o2 PAYG sim using Monzo no issue.

1 Like
4

thank u for your message, this is the arrow page,

IMG_20200616_192840
IMG_20200616_1928401080×1338 163 KB

5

I would contact monzo in-app - we’re all customers like you

6

When you are making the payment do you have to go to the monzo app to confirm you made it and then it returns you to the O2 website?

7

And any form of decline message that Monzo gives you?

8

Hey @wyqws :wave: Welcome to the Community!

If you had a declined transaction on your account, then open the Monzo app, tap on the❓ Help tab in the bottom right corner and use the search bar to search for “Transaction Decline”

This will load up a Help article that explains what might have happened - if it doesn’t answer your question or you still need help then just tap on “I cant find what I’m looking for” and you’ll be able to speak with our team and they’ll be able to take a closer look and see what’s causing the issue!

1 Like
9

This article?

1 Like
10

Yep, that’s the one! It’s got a deeplink to the Chat in there too if you’re reading it on your phone :link:

1 Like
11

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.