Why cant i top up o2 mobile account by monzo card

i have askes o2, monzo should be no problem, thank u…

Your guess is as good as ours. You haven’t provided any detail for us to go off.

Where are you trying to top up? What error are you getting etc?


Any error messages? i’ve topped up my o2 PAYG sim using Monzo no issue.

1 Like

thank u for your message, this is the arrow page,

I would contact monzo in-app - we’re all customers like you

When you are making the payment do you have to go to the monzo app to confirm you made it and then it returns you to the O2 website?

And any form of decline message that Monzo gives you?

Hey @wyqws :wave: Welcome to the Community!

If you had a declined transaction on your account, then open the Monzo app, tap on the❓ Help tab in the bottom right corner and use the search bar to search for “Transaction Decline”

This will load up a Help article that explains what might have happened - if it doesn’t answer your question or you still need help then just tap on “I cant find what I’m looking for” and you’ll be able to speak with our team and they’ll be able to take a closer look and see what’s causing the issue!

1 Like

This article?

1 Like

Yep, that’s the one! It’s got a deeplink to the Chat in there too if you’re reading it on your phone :link:

1 Like

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.