You mean, this one?
That gives us a minority. Monzo has 4.4M customers. I don’t see 2.2M complaints…
I may well be in the minority, but I dislike this approach. Mainly because it’s a false sense of “winning”. Imagine the annoyance when you think you have x amount to spend, but 50% gets taken away again because you lost the chargeback (they aren’t fool proof). I think it’s a societal thing of “I want it now”, which isn’t how the world works.
For what it’s worth, I’ve opened and “won” three chargebacks with Monzo, all via the app, all very easy. Conversely, when a festival was cancelled and there were rumours of the financial instability of the company, I tried to open a section 75 dispute with my credit card and had to sit in a phone queue, in order to do so. Seconds on monzo vs 30 minutes or so elsewhere. YMMV
Isn’t that why they’re called challenger banks? To challenge the status quo?
You forgot the final part, “…in the event that you willingly made a payment and now disagree with it”. You can’t confuse chargebacks, with actual fraud.