I’d expect weeks if not months.
Monzo has, to I think - with a few honourable exceptions (hello @TheoGibson) lost the art of natural, authentic interaction.
I may well be wrong, but I suspect the paid folks are wondering about their comms strategy, development pipeline and may well be drafting a post to be approved by seniors and marketing people… when all that folk want is a bit of interaction. Something like Theo’s gold standard response here:
I should also say that honesty and interaction is appreciated, even if the answer isn’t what we want to hear (or there’s no real answer). So if there’s nothing planned tell us that, then explain why. Or just say that they’re thinking about marginal improvements and the back end.
Community interaction was a strong point and to see it wither makes me a bit sad.