What's next for Plus & Premium - a question to Monzo

[davidwalton (Award Winning Hot Coral Analyst)]

@Carlo1460

I’d love this option too

And Flex

from app v4.25.0:

<boolean name="pay_loans_and_flex_from_pot" value="false" />

Once that flag gets changed to ‘true’ - Loans & Flex can be paid from a pot. No guarantees when, or even if, though!

I’d also like to see Plus/Premiuim fees to be taken from a chosen pot.

[Teddypullz (T)]

I’m really hoping they’ll finally bring premium to joint accounts. All of our spending is done on the joint account so until the features can at least be shared (I’m so sick of waiting - we’ll happily pay two sub fees) or better yet an ACTUAL premium joint account product it’s useless to us other than the savings in insurance but having a read it doesn’t sound like the travel insurance would be much cop; I think the policy wording only just stopped short of saying “if you’ve ever had a headache, brain injuries excluded”

I love Monzo but really need them to up their game. I prefer Monzo’s app over every other Fintech but if Chase begin to offer a competitive joint account product with the same cash back offers as the personal account, have to say we’re probably gone…

[davidwalton (Award Winning Hot Coral Analyst)]

Hi @Teddypullz & welcome

A friendly nudge for you to vote in this thread (click/tap on the blue ‘Vote’ button at very-top-left of the thread):

Monzo Plus and Premium (2020) for Joint Accounts

While Monzo Plus (2020) for Joint Accounts has been discussed in other topics, there doesn’t seem to be a direct topic to vote for such a feature. So here it is. ( click on the blue ‘VOTE’ at the top-left) I’m sure many of you will be aware that I use only a Joint Account as the sole Monzo account, and while I have the current Plus on my Personal Account, I don’t use my PA (neither does my SO). So Plus is realistically a waste of money for me at this stage. Possible cancellation u…

No guarantees, but the more votes - the more exposure…

[tominniss]

@AlanDoe

Have my meeting tomorrow morning - update as soon as I have one

Heya, were you able to share anything from that meeting?

[JIMMWX (Village Idiot)]

@AlanDoe ^

[AlanDoe (Alan)]

Thanks for the ping everyone!

I did have my meeting with team and I was able to provide a breakdown of the overall suggestions/queries regarding how our paid accounts are going to evolve. They’re taking them all away and we should be able to get a more direct response from the team soon rather than me telling you how things are developing.

Main thing is obviously to give the most accurate response we can as well as not setting wrong expectations when it comes to what we’re developing going forward.

[JIMMWX (Village Idiot)]

@AlanDoe

Main thing is obviously to give the most accurate response we can as well as not setting wrong expectations when it comes to what we’re developing going forward.

Thanks @AlanDoe and it’s much appreciated - understand you want to underpromise and over deliver, looking forward to some indication even if timescales are understandably vague

[duncang (Duncan)]

@Teddypullz

I’m really hoping they’ll finally bring premium to joint accounts. All of our spending is done on the joint account

Yup. Snap. If only Custom Categories would appear; I can’t replicate that in any other way.

[Teddypullz (T)]

Any idea how long this update might take to arrive? Thread has been open a while now.

[Peter_G]

I’d expect weeks if not months.

Monzo has, to I think - with a few honourable exceptions (hello @TheoGibson) lost the art of natural, authentic interaction.

I may well be wrong, but I suspect the paid folks are wondering about their comms strategy, development pipeline and may well be drafting a post to be approved by seniors and marketing people… when all that folk want is a bit of interaction. Something like Theo’s gold standard response here:

Introducing Monzo Flex – a better way to pay later

In no particular order - some things that we’ve done in the last month or two and are on the list for the next 3 - 6 months: Improving eligibility with things like better income verification - most of this won’t be visible to customers. Similar to better income verification, better assessing affordability - somewhat in the light of recent inflation - again, this won’t be visible to customers. We removed the <£30 rule - There’s a lot of work/ analysis that goes into a change like this, it’s…

I should also say that honesty and interaction is appreciated, even if the answer isn’t what we want to hear (or there’s no real answer). So if there’s nothing planned tell us that, then explain why. Or just say that they’re thinking about marginal improvements and the back end.

Community interaction was a strong point and to see it wither makes me a bit sad.

[Revels]

I also think Theo has the knowledge/confidence/power(?) to share things, know what to say, what not to say etc. Same goes for Dan/Jack.

I’m sure this place can be a bit daunting when we see someone new, jump on them for more more more, or the critique comes because what they’ve said doesn’t match the demands of what people on here want.

So instead of tidbits we’ve actually got less info because we’ve scared them off.

[tominniss]

@Peter_G

I’d expect weeks if not months.

It’s a real shame, to be sure. I lurk here often and loved getting sneak peeks of what was being planned!

[Teddypullz (T)]

Any update yet? It’s been another month…

[duncang (Duncan)]

@AlanDoe

They’re taking them all away and we should be able to get a more direct response from the team soon rather than me telling you how things are developing.

Any update?

[kingridgehead (Tim Maiden)]

[pavvel]

Well, Nationwide flexplus offers GREAT benefits,

• Worldwide travel AND mobile insurance for you and your family.
• UK AND European breakdown cover.
• No Nationwide transaction fees for using your Visa debit card abroad.

All for £13! per month. If Monzo would add something like this I would upgrade to premium immediately . I’m currently a plus member but the premium is very out of date and over priced.

[robsug]

Not gonna lie that’s a really impressive account

[JIMMWX (Village Idiot)]

I would love and actually pay for Monzo premium if it offered that, and you’re right @pavel - Premium really could do with that functionality. I’d actually pay for it if it wasn’t just insurance for me.

I would actually consider going back to Nationwide but their app doesn’t seem to have changed much since I last banked with them in 201x

[dinosm]

@pavvel

UK AND European breakdown cover.

We’ve used their breakdown cover in the UK twice so far. Both times the service was brilliant. Easy to get Nationwide on the phone, relatively quick arrival of the recovery truck. The service is basically the top package of any breakdown company, offering recovery from home as well as from anywhere else (you usually have to pay more for home recovery with most breakdown companies).

Oh and now FlexPlus breakdown works with the AA, so you can even use the AA app to call them and give your location when you need them.