In no particular order - some things that we’ve done in the last month or two and are on the list for the next 3 - 6 months:
- Improving eligibility with things like better income verification - most of this won’t be visible to customers.
- Similar to better income verification, better assessing affordability - somewhat in the light of recent inflation - again, this won’t be visible to customers.
- We removed the <£30 rule - There’s a lot of work/ analysis that goes into a change like this, it’s not as simple as deleting a few lines of code (although at the end of the work/ analysis this is all that was really needed)
- Limit increases.
- Building a whole bunch of tooling to give customers who find themselves in financial difficulty a better experience/ better support.
- Adding the ability for customers to change their repayment date.
- Improving how refunds are displayed to customers with odd Mastercard presentments.
- Paying your Flex payments from a pot.
- Seeing Flex in committed spending/ left to spend.
- Some marketing bits and improvements to the Flex signup application.
- Allowing customers to pay their next instalment early.
There are a couple of other bits but these are the ones I feel comfortable sharing on here. No promises that all of these will be done in 3 - 6 months but I’d expect to see at least a few more of these ticked off 