Hey Monzonauts! You’ve given us a lot to think about here; theres so much we can do about making it easier, quicker and more straightforward to react when you lose your phone and card. I really love the way Apple do this with Find my iPhone where you can log out and wipe your phone from another device. I wonder what we could do to emulate this for Monzo
But to go back to some of the points people have raised here, we shouldn’t be asking or expecting people to carry a second phone with them. It’s worth remember that financial activity such as sending money out of your account, would require knowledge of your card pin number. Access to the Monzo app itself shouldn’t pose a major security risk, however, we don’t want people to access the app in unauthorised ways. If you’re concerned and get in touch with us, we can do a number of things, such as change the email on your account so that it’s not one on your phone, and force log out your account.
We want you to feel safe travelling with Monzo, and we’ll be working to improve this in the future