Hi everyone!
I’ve just joined the Operations team at Monzo and will be spending some time thinking about what makes a “good customer experience”. I figured that as part of this work, it’d be great to get some insights from you, our customers.
I’ve seen a couple of threads in the forum (like this one and this one, but I’d love to get more insight into the things you value most as a customer.
Here’s what I’d love to know:
- What are the top 3-5 things that are most important to you as a customer?
- Do you have any examples of an excellent customer experience?
- What would make or break your experience with a brand?
Feel free to answer any or all of the questions above. Thanks in advance for anything that you’d be willing to share!