What is happening with Customer Service!?

[lpoolrob (Rob)]

@simonb

and I promise that this is not an easy problem to solve, especially when you need to be operating with fiscal responsibility as a company and have to carefully consider headcount.

And there lies the issue. You are clearly over the last six months under investor pressure to deliver a profit by any means possible. You don’t have a USP any longer and are morphing into just another bank. Your direction has been diluted.