Originally when I first had Monzo it was £10 and then it went to £5 and been stuck there ever since.
Life is unfair. 
@Lisa.S Would it be possible to have the mystery reward backdated for my referral who signed up 1 day beforehand? 
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Mines £5 . I won’t even get out of bed for that. £50 is the minimum it should be
I found out today that I’ll bend over for 20p.
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Sounds like the sort of thing that a dodgy crypto or betting company would offer. Not an honest straight forward bank.
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Oh aye?
No flags here please… I dropped money. I always thought I’d keep walking if it was less than a quid.
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Hi Lisa, Is there a way for me to contact you directly please? Either via this forum, email or a postal address?
I have serious concerns regarding the way this “little adventure” has been marketed and conducted. I cannot find any way to get beyond cut and paste stock responses from Support, and before I write a letter and escalate I want to try and resolve it with a relevant human being at Monzo directly. That appears to be yourself.
Thanks,
Chris
What’s the actual problem?
You can complain via app, phone or post.
Hi Carlo,
As stated the Support in the app is mostly cut and paste stock responses. There is no option on the phone system to handle this and in any case it would reach the same people.
Monzo have, at some point, created a complaint out of comms so far, and this completes some time next month. I have no objection in principle if this resolves the problem, but since it is based on Support’s misunderstandings and lack of attention to specific details, which are important here, and since I cannot see if it is accurate or who is looking at it or what their process is or what is in it, I cannot accept that as any sort of movement forward. I’m not going to close my eyes and hope it all works out.
Therefore I signed up here to try and reach this individual in Monzo Marketing directly. If this fails then the next step is a written letter to Monzo in London.
I think the Monzo app and service is a really good UX for the banking and transactional stuff. Services which are app based will also typically funnel support through that same front end, and other access methods are often reduced to being proxies for the same front end (eg phone reaching the same team). Using the app for support means that support can be moved from bloated to being streamlined, which is good for everyone.
However there is then a tipping point after which it goes from being streamlined to being hostile to the UX, and I think unfortunately Monzo’s support process is deep in there past that tipping point, meaning customers have to expend inordinate time and energy out of band to resolve anything other than standard pre-scoped problems.
But what’s the actual issue with the promotion?
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Sorry but this is unreal, choose another bank if monzo doesn’t work for you.
Starling, Chase and first direct all have fast and easy support options. Monzo doesn’t have to make it real easy to get in touch (self help articles are there for a reason).
In terms of the promotion, you don’t have to oblige to it, the terms are clear and the odds are also clear.
Probably worth putting your time and efforts finding a bank you do like, not tearing down the one you don’t.
Hey Carlo, with respect, that rant has nothing to do with my situation. I signed up here to try and reach a relevant human being at Monzo, not to win yours or anyone else’s approval for what you imagine is going on.
Nothing imaginative about it, mountains and molehills.
I’d recommend being more direct in your actual complaint then. As based on the above, it isn’t really clear what your grievance is - and this would justify the templated response you received.
If you’re already chatting with someone in app and feel you’re not making progress, ask for it to be escalated into a complaint. You’ll get someone from that team to review whatever the issue is and give you a formal response - then if you don’t like it - your next recourse is the ombudsman.
Complaining here, via phone, or even sending a letter is a lot of effort and not the most efficient (or recommended) route.
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Hi Ordog, I’m not posting here with a complaint and am not looking for any community response at all really, other than Lisa or her team seeing this and reaching out to me. If it was possible to DM Lisa I would have, but it was not, hence the post. If she doesn’t, so be it, nothing lost by trying the extra step.
I’ve already covered everything you’ve written, re app responses and complaint and pre-scoped scenarios and phone, in my previous posts and I am aware of the escalation processes available via policies and in law, and the efforts and efficiencies of following said processes, so don’t worry about that.
I’m not interested in arguments or egos or hostility, and, despite Carlo’s impressive atttempts at mind reading, I’m pleased to be a Monzo user. The online docs and app UI and overall UX is excellent. I suspect it will set a target for many other orgs to try and reach.
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No worries, as long as you’re aware.
Staff engagement here is very limited, and support is even more so - they usually just redirect you to the app. Fingers crossed you get the answer(s) you’re looking for.
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Goes to moan in public.
Shocked pikachu face when public responds with common sense.
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So the complaint has nothing to do with this promotion?
It does seem to, @coffeemadman, going back to the original post it seems to suggest they have an issue with the promotion.
But they don’t seem to want to say more than that.
The original topic was Lisa’s first post on the forum and since that she’s read one hour on here, so not very active.
Well then it’s even more infuriating they won’t say what the issue is on a public forum.