We need your help! Positive (non- Monzo) customer experiences?

[Peter_G]

Here’s one I prepared earlier:

Amazing non-Monzo customer service

We all know that Monzo aces customer service, but I thought it might be nice to recognise amazing service from other financial institutions, too! I’ll go first: a year or two ago, a direct debit failed on my Norwich & Peterborough current account, which meant that my Virgin credit card wasn’t paid. Long story short, it ended up being N&P’s fault, but the personal way that they investigated, owned up and settled up financially - including fees levied by Virgin and an offer of some extra cash fo…