Money Saving Expert released a poll today asking how account holders rate their bank account service.
Vote for Monzo with the link below!
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In the past 6 months, so⌠are people going to be honest or forget 4 of those 6 months? 
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Ah interesting! I think Monzo missed out on the top spot by a single vote last time.
I suppose people need to be honest and vote according to how they feel. Whether itâs for Monzo as their main bank, or if their primary account is still held elsewhere. 
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The poll is about the service of the bank, nothing to do if its your main bank. And their service has been poor, maybe OK the last 6 months. Everyone knows this, especially people on these forums. If you were lucky you never had any issues that caused you to use their broken support. But this forum does tend to have a bit of a blindness to things like this. 
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Thatâs not correct:
So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS
Letâs avoid generalisations. You clearly have had poor service. So - if Monzo is your main current account - go ahead and vote âpoorâ. But I think itâs important not to presume what othersâ experiences are. With respect, by saying âeveryone knows thisâ youâre pushing your personal view as fact.
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Oh yep, I missed that. Worse results then? But weâre not seeing that so far
While I acknowledge that Monzoâs service, particularly around customer support, was pretty bad for many.
Their service, for my needs, was generally pretty good. I only contacted support twice in that time and received a response the same day for both cases.
The time to get a response was definitely longer than it should have been, but not bad enough for me to knock a rating down too much.
Again, I acknowledge there were major issues, but if answering a survey like that, I would rate on my personal experience.
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I think thatâs the key thing here. If you want to vote (and itâs not mandatory!) just do it on the basis of your own experience - good or bad - for whatever bank is your main one.
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Looking at the current results, Iâd imagine theyâll mirror the real life need for people to contact their bank.
Itâs no secret that Monzo wait times have been poor within the last 6 months, but how often do people really need to get in touch with their bank? Very rarely Iâd assume.
If you havenât had to contact them, and simply enjoy using the app, you are likely to vote âGreatâ.
Iâve probably contacted my bank (Monzo) more than any other bank Iâve ever had. In part because the chat makes it so easy, and there have been more buggy type things that you wouldnât usually get from a bare bones banking app 
But the reality is, I probably wouldnât have bothered contacting a previous bank, and now I donât even contact Monzo unless itâs mega urgent (I tend to find most things out on here anyway!)
I voted âgreatâ.
Iâve had to contact them three times over the past six months via the in-app chat, and had quick response times and resolutions each time.
In my view, Monzoâs service as my main current account provider has been excellent.
The fact is that because Monzo makes it so easy to contact them, it does leave them open to potentially, and likely unintentionally, letting customers down. Especially when theyâre rapidly expanding which can cause a strain on resources.
Itâs important to remember that Monzo is still a young business. As with any startup organisation, theyâll always be teething troubles until theyâve streamlined a few processes and systems, learned from their mistakes and got to a place where the engine that is Monzo begins running smoothly.
I think it speaks volumes looking at the votes so far for Monzo. But, I can only speak for myself and the statistics I see 
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You canât argue with the stats. Currently Monzo have the highest âGREATâ score. Although it only has a small pool of responses, itâs still showing that the majority do believe the service Monzo provides is great, and we can only hope this continues.
Response times have dramatically increased and itâs so simple to get in contact with them, whatâs not to like!
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I think what also helps is that it is within the Chat - longer wait times could mean that your issue is being looked into.
I donât know how many times with my old legacy bank I was on hold for 10-15 minutes, to go through security, to then be fobbed to 3 different people because they canât deal with the specific problem you are having.
Whilst on Monzo, you send them a message, it gets picked up and solved whilst you go about your day.
I canât fault Monzo - long wait times are long wait times and sure it had a blip but that was likely due to the high influx of customers following the Unicorn and Crowdfunding press hype.
You absolutely can 
I know what you are trying to say, but the âstatsâ also currently show that 33% of Danske Bank customers are overdrawn.
I hate polls like this, because the number of votes are normally so low itâs virtually irrelevant.
All it takes is for a few Monzo employees to massively tip the scales (or any of the smaller banks for that matter).
I have little doubt that Monzo will likely score very high on these types of surveys for many years to come (taking the mantle from First Direct in lots of cases), but the results are always very much taken with a pinch of saltâŚIn my eyes anyway.
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I knew someone was gonna say that 
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Results have been announced, and for the first time ever Monzo has taken the top spot!!
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I had generally positive outcome from Monzo. There have been days they have been slow but most of the time itâs fast. Even if they canât solve the problem they will get back to me and will eventually sort the problem. Compared to experiences that I had with legacy banks in the past few years , Monzo is definitely way better . Congrats for winning 
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Nice one Monzo! I couldnât agree more, definitely well deserved
Though listing overseas spending as the main perk of Monzo shows MSE completely misses the point. That is a nice benefit of Monzo, but not the main one by a long shot.
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