So, we all know that the Merchant Data that is used throughout the application is crowdsourced by the users of Monzo.
Also, the approval of it is all done by the Cops, who (rightly) don’t have it as a priority when there’s genuine support requests to fulfil.
I know there’s a system already built to allow the acceptance of Merchant Data.
Unfortunately the speed of approval of merchant data has slowed down
My question to Monzo is - is there a possibility of allowing people to volunteer to approve the Merchant Data to help relieve some of this work from the Cops? I’d be more than willing to help do so if it helped the process and improved Monzo as a whole.
Is this something that Monzo would consider? Are the systems are separated enough, and there’s no potential leakage of user data through to the volunteers.
I think that’s certainly a cool idea, and would be a great way to engage the community in the future.
However, as @BethS said this is currently done via an internal tool we call BizOps which handles everything from calls to FPS that haven’t been credited (for whatever reason). We’d have to build a new portal and then have some kind of privilage system - it’s not a simple task I’m afraid
This is what I’m worried about - Crowdsourcing information is only as strong as the whole loop. Ie, if you’re getting disheartened by it, probably others are too. So Monzo’s data could stagnate.
@BethS@HughWells thanks for the info about how they’re both connected … maybe it’s just more improvement needed to the system as whole in terms of feedback or something. I’m wary there’s no “transparency” of it really, and that’s what Monzo’s all about.
I’ve updated some of them, and they’ve not updated.
Or a push notification which then opened the item that had been improved? I think my feed would fill up too quickly if I got a new feed item each time.
Some kind of feedback would definitely be good, as ones that I submitted a few weeks ago haven’t updated, whilst some get updated the same day!
(Admittedly the ones that haven’t updated are ones which are still showing as Paypal rather than the actual merchant, or ones where I’ve tried to submit the Facebook logo instead…)
I don’t think outsourcing this to volunteers makes sense (aside from technical issues). However, feedback would be hugely useful. Sometimes it feels like hitting a brick wall submitting merchant data.
I think when improving the logo, I think it should be made clear that other social media accounts such as Facebook & Instagram can also be used by putting the link / handle in.
maybe have a drop down where you say where it’s from.
Collecting info such as website address and phone numbers would be cool for use in the future.
Ah, okay, I wasn’t sure whether this was the case as this was posted previously:
So just to confirm, it’s only for Paypal transactions going forward that the merchant logo will be shown, and that previous ones probably can’t be changed/updated?
