So, we all know that the Merchant Data that is used throughout the application is crowdsourced by the users of Monzo.
Also, the approval of it is all done by the Cops, who (rightly) don’t have it as a priority when there’s genuine support requests to fulfil.
I know there’s a system already built to allow the acceptance of Merchant Data.
Unfortunately the speed of approval of merchant data has slowed down
My question to Monzo is - is there a possibility of allowing people to volunteer to approve the Merchant Data to help relieve some of this work from the Cops? I’d be more than willing to help do so if it helped the process and improved Monzo as a whole.
Is this something that Monzo would consider? Are the systems are separated enough, and there’s no potential leakage of user data through to the volunteers.
Food for thought maybe - thoughts?