Verify Monzo WebPage Prevents Offline topup

Hello :slight_smile:

I just want to report an issue that started happening recently and it might not affect many people but certainly affects me.

I have a pay as you go mobile phone account and when I run out of money I usually top up online using my monzo card. When you dont have any money left in your phones account, you have no internet, but you can still use your phone’s provider website (three.co.uk in my case). That allows you to top up from the website with no full internet.

Since a few days ago, when trying to pay online, Monzo is redirecting three.co.uk to the “Monzo verify” webpage (attaching screenshot) which is not accesible when you have no data left to consume, because it is not inside three.co.uk. This makes the whole process fail and leaves me without the possibility of topping up.
:frowning:

Here’s the screenshot of the page that was supposed to load but failed when topping up with no data left. (This was obviously taken when I had WiFi)
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