If you’re having issues with Monzo 3D Secure and any particular merchant online as of the full launch this morning, either contact support through in-app chat or thread them here and we’ll take a look into them!
It’d be helpful if you could post the name of the merchant as shown in the 3D Secure page, that’ll help us track down the logs.
It shouldn’t have been as I’d just added my Monzo card as part of the transaction and had the 10p Monzo notifications but I have a feeling my now defunct Santander card was the previous active card… I’ll be back in a couple of minutes!
I suspect it was, I added the Monzo card and it was displaying the last four digits of my Monzo card but presenting me with that Santander screen.
I went all the way back out and then back in again and this time I got the Monzo screen and managed to pay but still got an error box from the PlayStation store with no content so it seems it was just Sony being a little wobbly.
The Playstation Store is a little questionable with payments in general, even before we brought in 3D Secure. Mostly it works, sometimes it doesn’t for reasons we’ve never been able to understand. We’ll look into this one tomorrow though.
I’ll try and get in touch with a few networks and see what they say, not promising anything at this stage.
Veering offtopic, but if you’re happy to have some money tied up in the PSN wallet, I would recommend getting PSN vouchers from online folk who sell them at a discount, I use ElectronicFirst. You effectively get games cheaper and also don’t give your card details to Sony/PSN, who have had various breaches of various systems in the past, and I would say are a high-value and high-prestige/flamewars/“lulz” target for hackers.
It seems like this is still an issue from the PlayStation store side via the site even when 3D secure wasn’t implemented I tried using my card and always got this error but it works perfectly fine from the console itself bit annoying to say the least but at you have that option.
Yes, that’s a Domino’s payment processor side failure.
It appears to be an issue on Tesco’s side from what I’ve just looked at. They request a 3D Secure verification for £0, create a card payment authorisation for £2 that they then leave to expire and refund within around 8 days.
It’s a little bit strange but technically correct and does work out in the end.
Don’t suppose you’re able to elaborate anymore, like what combination of events does work and don’t work or give them a shout before I lob my PS4 out the window?
I changed my card details over to Monzo this week and it seems I’ve caught it at the same time my renewal was due. They’ve apparently tried to bill my cancelled Starling card £0.00 and completely ignored my perfectly valid Monzo card which is now the only one on my account and the default.
When I try and renew my PS Plus subscription it goes though all the motions, 3D Secure comes up and is actually a Monzo one and I accept in app, then all I get is this:
I’ve reached out on Twitter, but they’re about as useful as a chocolate teapot:
I actually did it via the PS4 directly in the end and that went through fine rather than using the PlayStation Store via web browser. No idea why it works that way but suspect a Sony issue. Happy to be a ginea pig if you need anything testing though!