I could be wrong but it might not be an issue with TUI or Mastercard etc in the long / short term. It could be an issue with the card terminal provider…… I don’t know who they are, but I also doubt they have received complaints about this problem directly
I seem to recall people saying it actually works if you use your card. It’s just the staff (in some cases) refusing to even let you try.
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So I just flew back to the UK and recorded the staff making their announcement and this time they definitely said they don’t accept prepaid cards (such as Revolut and Monzo). Which again sends the message to anyone onboard that Monzo isn’t a proper bank… So instead I tried paying with my Chase card which has zero pounds in it to see if that goes through or not.
I’m assuming the real issue is potentially people paying with virtual cards and then cancelling them before the money is taken, but I can’t imagine enough people would be doing that for it to be blacklisted by Tui.
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To be fair to the staff, it seems they are just following what they have been told to do. I’m assuming they are reading from a script when they make these announcements as well.
Update: The payment for Chase has declined because there is no money in my account. Had they let me pay with Monzo they would have actually got money out of me. 
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I genuinely thought that it would push me into an unarranged overdraft if I’m honest (based on what others had said in this thread). Was actually surprised that it didn’t! The payment only declined this morning so it was too late for me to actually do anything about it. I’ve already reached out to Tui to let them know and I’m happy to actually pay the amount.
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Or “we don’t accept anything except Crypto”.
Why do they put them through as offline payments? I assume this is purely on older aircrafts where they don’t have wifi?
And with this theory they don’t want to install wifi on older aircrafts 
Age of the plane doesn’t really have much to do with it. Lots of old aircraft with many airlines are retrofitted, and some brand new planes are not fitted. Depends on the airline spec. I guess some holiday and low cost airlines just don’t expect to see the ROI but airlines with business cabins are more likely to.
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Because I know how much you all care, I have been actively trying to pay the £3.10 back to Tui but it seems that the process is less straightforward than I was expecting.
Great customer service from Chase today, who were responding to my request for help almost as soon as I had sent it:
Zero response so far from Mastercard or Tui Press office.
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I think they are trying to say that Mastercard doesn’t allow the attempts at a new authorisation.
This could be something like because they are card not present transactions at this stage with no prior successful auth, or else they don’t meet Mastercard rules in some other way (very difficult to know what they are trying - all we know is that the initial tx declined due to a comms issue but registered as authorised on Tui’s POS).
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I think, if I’m understanding correctly, they’re saying the authorisation has expired or is otherwise no longer valid (perhaps the audit trail will raise questions if a declined payment is subsequently approved?), so they can’t simply approve a retry of the original transaction. Hence asking for a new transaction to be made.
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This might be why they are quite hesitant at certain banks 
Expect Chase to be added to their list now.
Response from Monzo:
Update - Screenshot edited out as I realised that they had a copyright notice at the bottom of the email. 
Generally it’s saying that they are aware of the issue and are working on it.
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Just had exactly that message on board a TUI flight. No Monzo, Amex, Revout or Prepaid. Stops me buying anything as it’s my main bank. I assumed it was because the airline can’t control the conversion rate and make money in the process - I’m just cynical I guess!
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Delighted to see this being persued again, so I share this frustration, i have used monzo on 10 flights in the last 2 years (it’s the only card I have) but I have had to do it through applepay so they dont see, it has worked everytime. When I came back from America in the summer I was so frustrated with it, I firstly contacted Monzo who said it should be accepted but I need to speak to Tui, I wrote a complaint to TUI, they rung me and said it was a miscommunication from when Monzo was pre paid and I could use it on flight. I asked if he could pass the message on to the flight crew then, he said he would contact head office. I then flew again and same message so I contacted Tui again, through FB messenger, posts on there x account, completly ignored. I then contacted Monzo again who said they will look into it. Soooo frustrating, not knowing whether ill be able to purchase plane prosecco but more so having to be sneaky, please update if you get anywhere in your mission
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I have just landed back at Manchester from Barbados and the first TUI flight in AGES, they didn’t specifically mention no Monzo, today they said maximum £50 to use applepay and ALL card payments had to use chip and pin. Thought this was worth noting as have been on around 12 flights that have given the same explicit ‘No Monzo’ message.
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Flew TUI in the last week. They announced to the whole cabin that monzo wouldn’t be accepted onboard.
I pretended I didn’t hear and attempted to order and pay via monzo. When tapping the card it instantly declined.
I’ve raised this with customer support just to add more weight behind it. But good to see monzo are working with TUI already.
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Given TUI is one of my Monzo cashback offers I should hope so 
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I’m glad they are since it definitly used to work in 2018 when I went with TUI to Madeira. Off to Turkey with TUI on Friday, but since I’m with HSBC it’ll work (Though they did once say only Mastercard would be accepted, meaning I had to use the CC as the debit is VISA)