Hey everyone!
VERY pleased to announce that Thames Water’s data validation partners have (finally) fixed the issue!
I want to apologise for how long this has taken - many customers have been unable to set up a Direct Debit for well over a year. Work-arounds like blocking JavaScript, although impressive, shouldn’t be necessary. I am sorry this has taken so long to resolve.
I would also like to apologise for the radio silence on the forum - we have been super busy in the payments team over the past few months - scaling operations and joining new schemes!
In terms of Merchant Acceptance, we are still tracking and investigating issues, but we have let the updates slip
Please keep reporting issues you come across to customer support in the app, and send through as much evidence as you can - it really helps!
Thanks