Using Monzo everywhere: improving merchant acceptance

Hey everyone!

VERY pleased to announce that Thames Water’s data validation partners have (finally) fixed the issue! :tada:

I want to apologise for how long this has taken - many customers have been unable to set up a Direct Debit for well over a year. Work-arounds like blocking JavaScript, although impressive, shouldn’t be necessary. I am sorry this has taken so long to resolve.

I would also like to apologise for the radio silence on the forum - we have been super busy in the payments team over the past few months - scaling operations and joining new schemes!

In terms of Merchant Acceptance, we are still tracking and investigating issues, but we have let the updates slip :disappointed:

Please keep reporting issues you come across to customer support in the app, and send through as much evidence as you can - it really helps!

Thanks :hot_coral_heart:

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