Upgrade (Migration) Updates

There’s an option to use a driver’s licence if you don’t have a passport to hand

Open up the section below for the screenshots I took while going through the account upgrade process.

There was one little oddity I’ve reported in the in-app chat regarding the terms and conditions whereby if you scroll to the bottom and tap next, it’ll scroll you back up to what it thinks is the last unread section.

Other than that, it’s a smooth clear process process.

I suspect I didn’t get the passport/driving license screen due to having it when signing up to the pre-paid card. So it’ll depend on when you signed up as to whether you get it.

Full screenshots

First notification:
Screenshot_20171026-180733

Info screen about account upgrade:
Screenshot_20171026-180744

Upgrading Part 1:
Screenshot_20171026-180758

Upgrading Part 2:
Screenshot_20171026-180812

Upgrading Part 3:
Screenshot_20171026-180820

The Monzo Package:
Screenshot_20171026-180830

Account details - Names:
Screenshot_20171026-180855

Account details - Address Postcode:
Screenshot_20171026-180904

Account details - Choose your address:
Screenshot_20171026-180925

Account details - Address:
Screenshot_20171026-180932

Account Details - New & Updates:
Screenshot_20171026-180940

Account details - Monzo Docs:
Screenshot_20171026-180951

Terms and Conditions - top (initially the section below the first pargraph was dimmed/greyed out to highlight the change):
Screenshot_20171026-181010

Terms and Conditions after hitting next:
Screenshot_20171026-181054

I haven’t screenshotted every bit of the Terms and Conditions :wink:

Terms and Conditions after tapping “NEXT” (this is where it scrolled me back up):
Screenshot_20171026-181102

Bottom of the Terms & Conditions page:
Screenshot_20171026-181042

Monzo Privacy Policy:
Screenshot_20171026-181130

Tax residency (I’m luckily the simple case, hopefully the folks in charge of Brexit won’t change that):
Screenshot_20171026-181149

Confirm card details, including the form of the name on your card:
Screenshot_20171026-181209

Choose card PIN:
Screenshot_20171026-181248

Complete Yay :grinning::
Screenshot_20171026-181313

Activate your new card notification:
Screenshot_20171026-181330

I can’t show you any further yet :wink: Waiting on the postman.

17 Likes

I see you got to pick your card name. Life obviously has moved on since the preview!

6 Likes

Thanks for sharing these screenshots. Really good insight on how the process works!

1 Like

What is your preferred card name?

image

:joy:

4 Likes

:slight_smile: everybody could have a field day with personal names - unless Monzo don’t accept Max Power - “we already have 16 of those” - all joking aside, when picking your whacky name on your card - because you can ??? - car hire companies / hotels etc usually require a passport alongside your card for guarantee purposes - and names would have to be similar - I would assume :slight_smile: - sorry to be such a kill joy :slight_smile:

I want to pick mine because I’m professionally and personally known by my middle name, not my first name which I had to sign up with to start off with because that’s what’s on my Id.

Having Monzo.me and other receipts go to ‘friends’ with a strange name on isn’t something I want.

3 Likes

I said months ago I am going with Batman, they better accept that or else!

3 Likes

enjoy your room having driven there in your bat mobile :slight_smile:

What room? :eyes:

I’m loving that you got to pick the PIN number. Didn’t realise Monzo had implemented that feature yet!

:raised_hands:

I would love to speak to you about your experience with the migration either today or next week, I will reach out through a private msg.

Jami is opening up this testing a little bit wider today so I’m hoping to see a few more people on the forum that have experienced migration and believe that it is real :sparkles:

7 Likes

Yeah I had no problem running the migration. Had to do id and video, which I’m sure I’d done previously on the pre pay, but never mind

Hi Jordan,

Is there anymore signup space to the iPhone Monzo app through TestFlight? If so I’d like to express interest to be added to the trial?

Thanks.

Given that those on the preview are being migrated to the main account in the next week (hopefully), I doubt they’ll be taking more testers on since the time it takes to get setup would probably overlap with the migration making it pretty pointless.

1 Like

Sure I’ll look out for the message.

and PIN!

littttle bit jealous :joy:

Ive also just completed the migration process. I have some constructive feedback for you. My card arrived this morning (super quick postage). The packaging that the card arrives in is super sleek, no bullshit. I like it.

And then the process of registering your card is really straightforward I like it. However there are a few odd issues once the account has been updated. Just to name a few:

  • In the migration process I was asked to choose my pin (I selected the same as my current pre-paid pin), however having completed the update I have now received a text from monzo informing my of the pin I selected. The text states ‘You should change it at an ATM and then deleted this message’. Why would you allow users to pick their pin and then encourage them to change it as soon as it arrives? Personally I will be keeping the pin as I like it.

  • Secondly, the balance of my pre-paid has successfully transferred into my new current account. However the transaction is listed as ‘PBT: Prepaid transfer_0000’ . Its not a big deal but it just doesn’t look very sleek. It lacks to usual smooth clean monzo transaction title.

  • Then when I click on ‘known issues’ section listed below setting and community forum it displays information which is either incorrect or irrelevant to me. For example it states that ‘Why is the current account IOS only?’ This is not true as as I am an android user with a current account… I assume this is just old FAQ’s that have not been updated. Plus the top listed FAQ is ‘How do I get a monzo current account now?’ Why is this being displayed at the top as its clearly not relevant to me as I now have a current account.

  • Also I am still seeing the notification of ‘Push notifications and feed items may be delayed’. I thought that was an issues that was only affecting the pre-paid card. So surely that should have disappeared now that I have upgraded?

  • Lastly this may just be preference as a posed to an mistake. Ill mention it anyway as its just something that I noticed. There is a transaction called ‘Welcome to Monzo, Tap here to get started’ When I click it is shows me my account number and sort code. It informs me that if I need to find these details in future I can see them anytime via the ‘card screen’ I click on the ‘show me’ button. It correctly re-directs me to the ‘card screen’. However my account number and sort code are nowhere to be seen? I don’t know if that is just me being fussy but I would expect them to be displayed here? However I have to click on ‘top up’ for them to be displayed.

Anyway these are just my initial thoughts on the whole migration process. I understand that I am among the first 1000 Android users to go through the migration process so I get that its not going to be perfect right away. I just thought I would share my views. I know that the app will improve over the next few weeks and months as more users migrate over. I just want to help monzo get it right, and make it a perfectly polished migration process for most of their users.

13 Likes

Echo Benjamin’s comments. In addition selecting details on the push notifications message sends you to the wrong service status page.

2 Likes

That’s where they are displayed in the preview app, but the PP app has had a redesign of that page and maybe it got missed somehow. @Jami any thoughts?