Thought I’d check to see how Starling handle negative reviews. Can anyone say 
robotic?
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Some of them are within a day or two of each other
I can’t believe that the score is only three stars!
I work for a company in Customer Relations and people generally only make contact when they have had a bad experience (which I completely understand) - however, there will be probably just as many, if not more, who receive great service but they don’t make contact.
It’s probably the same with reviews online. Someone has a bad experience and they want their voice heard so they head online as they’re motivated by anger. Sadly, when people have a great experience they’re not as likely to do the same.
Anyway, I’ve left my review on there 
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As I said before these are more than likely the same people doing it.
You could go to trustpilot and try and show a pattern and style of review, maybe look at the other reviews they have left if any, I see some have 2/3 and see to be for competitors and good reviews.
If a person leaves a bad review just reply saying we’ve looked at your account and this does not match what you have put here please contact us to discuss or something like that
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One small company found when viewing the profile of a person who gave them a poor rating on Facebook that the person was giving poor ratings and negative comments in every review she left for any company! Some people are just malicious trolls 
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Quick quick…someone mention Starling…oh wait…
I’ve noticed that pattern a lot, there are some people who leave ridiculously negative reviews on Trustpilot and they all go roughly along the same lines. I highly doubt every single bank they reviewed has “blocked my account and I cannot access funds!! I have children! Ridiculous!!” 
I also see reviewers on TripAdvisor leaving only 1* reviews. Woe betide any restaurant who serves them! Though I think people are more likely to complain about a negative experience than commend a positive one, so the negative reviews often stand out.
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Oh, I do apologise for the comparison. I can see now that comparing how Monzo and Starling tackle the same kind of negative review was a bad thing and should be avoided at all costs… 
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Apology accepted. 
Wish they’d have a system where you could get a code from the company to post on trustpilot so you’d end up with verified user or something similar. That way at least you’d know they’d actually used the company and the replies could be less generic as they could look at your account and see what had happened
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Yeah, and that way, if you didn’t want a customer to write about, say an utterly inappropriate tweet (no idea, where that thought is coming from…), you just wouldn’t give them a code, which would negate the whole point of the site.
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An automatic one, not one you have to request. You sign up and get that ‘rate us on trustpilot’ and click link.
That system already exists, I think, but it requires extra work from the company
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This is getting beyond a joke now
https://uk.trustpilot.com/reviews/5b1437886d33bc0a4885a341
I know Monzo don’t want to/can’t talk about AML/KYC etc but surely this blocking thing can’t be happening so all these people surely?
Anyone from Monzo able to explain why so many people are having this issue or is it not true?
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Frodsters???
Surely not Frodsters!
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I’m sure if you go through all the one star reviews you will probably find that same mistake somewhere.
She’s contacted the ombudsman but didn’t say if they backed her up.
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I have read loads of people have contacted the ombudsman and I would have thought that if that was the case Monzo would probably get in some sort of trouble?
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If you look at the one star reviews they seem to say the same line “All 5 star reviews which you see it’s only Monzo staff don’t trust them!!!” or repeat that “all my friends are having the same issue!” 
bit convenient to have a group of friends that are all having the same problem.
Don’t really know what the point of these fake reviews are tbh. These reviews have spiked after the closure of the prepaid card. Are they annoyed they can’t use Monzo as they wished before? It’s so odd. They know staff can’t even reply saying “hey you’re lying” because it probably violates some sort of privacy law 
but I’m no expert.
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As I said in my other post this is either a team of people being paid to focus on one thing or just a bitter clown with a lot of time on his hands either way it’s just pathetic.
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