I tend to report 3-5 each time I visit Trustpilot based on the fact that: 1) Monzo cannot be criminally liable for theft as they claim. If they were it is a legal situation that shouldn’t be on Trustpilot and should be investigated by the police or Serious Fraud Office; or 2) they can’t be scammers because they have a full banking license and are supervised by the Bank of England, the Financial Conduct Authority and for consumers the Financial Ombudsman; or 3) The review they are leaving isn’t based on their experience of Monzo. Generally, when I report them for one of those 3 reasons they seem to be taken down.
I have never had issues with Revolut. They have never frozen my money. They have always replied to my in-app messages on time and to my satisfaction. I would leave Revolut a 5 star review. There isn’t actually any evidence Revolut is conducting a dirty tricks campaign.
Just took a look at Trustpilot and wow they really are going all out to drag down the Monzo name, must mean Monzo are doing something right to make people go to that much trouble to post such rubbish, and dare I say it blatant lies (though I have no proof of that, maybe Monzo ARE criminals stealing everyone’s money … except mine - what’s wrong with my money Monzo, why aren’t you stealing it?)
And if it really is R… as mentioned above then frankly they are clearly running scared.
This kind of stuff really hacks me off. I’m an avid follower of crypto technology, and you see it all the time there too. ‘Shilling’ I think is the term.
Revolut are probably the weakest of these new challenger banks. As far as I can tell they’re just a pretty UI (but in my opinion very bloated and confusing) that sits on top of Lloyds infastructure. It took me 3days to withdraw when I first took them for a spin. And a ball ache to close my account. Customer Services resorted to some passive aggressive threats about never being able to use their platform again.
I think most of their popularity has come from the inclusion of cryptocurrencies. They don’t even belong to the user after you’ve bought them as you’re not allowed to withdraw or spend. It’s pure marketing.
It’s a sad state of affairs when companies resort to ‘shilling’ and is utterly frustrating to see. Your average Joe reads it and believes it, just like most of all the other crap on the internet these days.
Wooooo and relax. Sorry if I offended anyone…I’m sure lots of people have had positive experiences with Revolut
Revoluts crypto advantage is coming to an end once Freetrade is up and running. A fully authorised broker and member of the London Stock Exchange with cryptocurrency on the roadmap … bye bye Revolut.
(in my opinion of course)
Dear Freetrade, expect some nasty Trustpilot reviews coming your way soon, just saying.
To be fair, there does seem to quite a few reports of account suspensions (likely AML-related) on this forum - including one today, which seemed like a genuinely-concerned user not being able to access their money, no CAPS-shouting whatsoever.
there are also lots on the Tide forum, the only reason we see so many for fintechs is RBS, Lloyds, HSBC etc don’t have a forum for their suspended customers to raise their grievances on!
I have no doubt some people do suffer from account issues for whatever reason and I truly hope they get resolved quickly, and I suspect some do slip through the cracks as nothing can be 100% perfect and I feel for them.
I’m looking into what we can do to improve Monzo’s Trustpilot rating. I’ve reopened this thread so we can discuss it and figure a solution out together.
I’m sure we can all agree that the current 3-star rating isn’t an accurate reflection of the service we offer. (Well, I’d hope so!).
Unfortunately, Trustpilot make it difficult to remove reviews where we simply disagree with the reviewer on their version of events. But we’ll do what we can to make sure we’re fairly represented.
In the meantime, feel free to leave reviews of your own experience (good or bad!).
It is catch 22 as we can all go and leave positive reviews but then companies get accused of orchestrating their score what I think is more important is a firm deciding a strategy and either responding to reviews or not responding to any reviews or only responding to some and if so which types. That policy then to apply to reviews on any social media site. An official retort to an incorrect review (such as a misleading review about frequency of downtime) is always better than a well meaning reply from a fan.
Just reading through a few myself. Apparently you can leave multiple reviews for the same company? I see a lot of the users that leave a 1* review, have left multiple for monzo.
Surely that shouldn’t happen.
I just had a look and apparently you can leave a review every 24 hours. I would have thought this leaves the system open to abuse but who knows
Weird. I think TripAdvisor’s approach is that you can leave a review every 30 days, or maybe even every 3 months, to help cut down on this while still keeping up to date and relevant reviews.
what I think is more important is a firm deciding a strategy and either responding to reviews or not responding to any reviews or only responding to some and if so which types. That policy then to apply to reviews on any social media site. An official retort to an incorrect review (such as a misleading review about frequency of downtime) is always better than a well meaning reply from a fan.