Feedback in fine, being asked to provide a review on a 3rd party site isn’t feedback it’s advertising on monzos behalf. Just something I’d rather not have.
Most companies have an option to opt out of marketing and other sucks emails
1 Like
I disagree completely… this isnt marketing - its you providing feedback to a recognised 3rd party service about your experience with Monzo CS - you dont want to leave feedback - then dont complete the request when it comes up after the interaction with CS
5 Likes
Ok so what do you do when apps sometimes ask you for feedback or reviews on the AppStore, do you ignore them or do you contact every single vendor before you download said app telling them you don’t want to be asked this?
1 Like
Hopefully if you’re asked to leave a review and you refuse, Monzo won’t ask you again.
If this is the case, choosing the “no I don’t want to leave a review” option would be your opt out.
Can’t say I ever trust any online review! It’s like googling a health problem. Can’t imagine people going on and saying…“well done” “great bank” “it’s amazing”? Every company, everybank has pros and cons, good and bad…blah, blah…yawn!
Try it out…if it’s not for you, move on.
The internet is an amazing source of information, but…don’t take everything as gospel.
2 Likes
The good ones don’t ask. The ones that do more often than not end up replaced with better apps that don’t bug me to leave reviews.
This is probably a reasonable compromise, I like to leave reviews on my own accord without prompting, if it asks but then doesn’t ask ever again that seems reasonable.
2 Likes
Nope, it’s after a chat. But that typically wouldn’t be one of the very first things you do.
Yep! The mechanism we build to do this was originally for those reviews, and can easily adapt to deliver one or the other.
Nope. But we could look into that if you’re really really against it.
3 Likes
I think the compromise in the above post might be worth thinking about, ask and have an option to say you’d rather not be asked again.
1 Like
Right now we’ll only show you the pop-up once (unless you log out and in, or switch device) 
14 Likes
27 posts were split to a new topic: Verification and Financial Inclusion
Monzo have finally got round to verified reviews so the blatant fake ones don’t really matter that much now IMO
Bad it still happens but they get pushed down quite quickly compared to before.
6 Likes
I know you get the option to do a verified trustpilot review following a chat with support (well, 50-50 chance of getting the option), but is there a way to initiate this in the app?
I looked in the help section and I think there should be a way of clicking a link in there to take you to trustpilot, allowing for a verified review to be left, based on it coming from your account. Or something. @cookywook can this be done?
3 Likes
We’ve actually changed it to 100% now 
Good idea! Not sure we need it right now and getting anything in the app means justifying why it needs to be there. But worth thinking about.
Right now I’m thinking about how we do this once we’ve hit 5* (and then becoming the #1 bank on Trustpilot, obviously). Maybe there’s a smarter way to ask for your invites. Like as part of a series of emails introducing to Monzo during your first few days. Asking you to leave a review after your first week or so could be worth testing.
Any guesses on when we’ll hit five stars? 
2 Likes
TBH I was thinking more about if you were to create a help item for “leave a review”, so a search for “review” in help would return that article. Rather than the button on that article going somewhere within the app when clicked, it would instead initiate a browser call to trustpilot with the right “verified customer” link. IYSWIM.
This wouldn’t interfere directly with the app or with any other plans you may have.
6 Likes
I think the option to submit a Trustpilot review would go nicely next to the “Rate us on the App Store” button in Account Tab ==> Profile ==> Settings ==> RATING
I think one week is too soon. After one month would be better.
3 Likes
To get 5 stars stop allowing verified reviews from people that have had accounts frozen.
1 Like
Can you not force ‘verified orders’ only?
This recent unverified one made me laugh…
2 Likes
This does make me wonder. How do you post a verified review of Monzo when you did have an account with them but now don’t, either because you closed the account or Monzo froze your froze your account.
I don’t think you can?
I have no words for that post 