Interesting to see that the reviews on Smart Money People are much better, 4.85/5, based on 870 reviews. I only thought to check that site today as my current employer also use them as a benchmark, (thankfully we’re also scoring high at 4.91/5, based on 264 reviews).
At a previous employer, we used Feefo as a way of obtaining reliable and impartial reviews from genuine, verified customers.
As @Eden mentioned, Reviews.co.uk is another fairly common source, although odd that Monzo only has 2 reviews there.
As the customer base grows, this ‘outward image’ of Monzo to those that haven’t already been reached by us advocates will become more and more important. Being aware of, and engaging with as many of these sites as possible will help to protect that glowing reputation.
Historically, I haven’t really taken the time to leave reviews, but as I’ve started working my way through my back-catalogue of Amazon purchases, now seems an appropriate time to do Monzo too (alongside my other financial services providers).