Hey guys!
Just got my Monzo card. Yey. I guess…
Wanted to check what’s new on Trustpilot and got a bit worried.
Monzo seems to respond to every complaint with a generic reply. Some complaints seem crazy…
So, I just wanted to know if it’s safe. I have couple bank accounts in other countries as I am not UK “native”. Will transfers from another country fall into a risk category? And is there such a thing anyways as “risk category”?
Risk categories aren’t made public, for obvious reasons. Monzo has to follow the same legislation as all other banks so if one flags it then it’s likey they all will.
As long as you have proper documentation to back up the source of funds if it is blocked then there won’t be a problem
Starling Bank is having less of these. Noticed that Starling Bank’s ios app is uk only. Monzo is not. Maybe that is why Monzo is more prone to getting “bad users”. Someone tries to shuffle some “bad” money around and gets flagged…
Monzo has 4 times more users and appeals to younger people. Things like being recruited as a money mule is far more common in younger age groups and they’re far more likely to scream on the internet about it.
Yeh. I agree. Reading Trustpilot reviews got me worried and I already have Monzo account. I would guess that anyone just considering opening account would be more discouraged by this than me…
They should lock app to UK app store only…that would keep out some of the bad apples.
Nice idea on the surface but if you lose your phone on holiday being unable to download the app to a new phone is going to be a bit stressful.
Plus, criminals will just grab an apk from one of the dodgy download sites anyway.
Didn’t matter where you are, you always use the UK app store if that’s where your account is registered (on iOS at least)
This is the same on Android.
Yeh, that occurred to me too. 
Maybe Monzo could limit cards per address. No idea on how it works now, but that should put a limit on the “exploits”…or something to do with surname related stuff or/and address limit. So that one family could order more cards than usually allowed per address. There are lot’s of ideas to try out…
CreditLadder managed to collect loads of 5* reviews in the past couple of days with the power of bribe 
They sent the following email yesterday and since then there’s been a flurry of positive reviews. Maybe Monzo could offer something like to improve Trustpilot rating 
The Starling reviews leave me all warm and fuzzy, I’d defo use them more now 
https://uk.trustpilot.com/review/www.monzo.com
What about latest reviews ?
More and more people are complaining about blocking their accounts with no reason ?
No reason usually means AML/KYC/fraud-related checks, which banks can’t disclose due to legislation around “tipping off” potential suspects.
hmm the monzo reviews on trust pilot are making me think am i really safe with monzo😔i’ve never had a problem with them tho? i’m confused
Customers are more likely to leave a negative review about a company than a positive one. Always remember that!
I never trust a site such as trust pilot it’s biased. People generally only leave feedback when they’ve had a poor experience whether that’s because their up to no good or what who knows 
that’s true. but it’s a bit too much don’t u think lol. how long you had your monzo account ?
that’s true it was just a thought anyways 