Transactions from other accounts failing to load and not showing up.
**Details
OS: Oxygen OS
Device: Oneplus 7 Pro
App Version: 3.93.0
Has your access expired?
Iāve deleted the account and readded it numerous times but it still doesnāt pull through the transactions. The strange thing is, my credit card from the same bank pulls through ok.
I might have dreamt it but can you have multiple cards from the same provider? 
Some do, some donāt. I only remember discussion of one specific company that definitely didnāt permit a second card to show.
1 Like
I shouldāve added this has been a recent issue. Iāve had both cards showing transactions on the app before
Which card/account/bank?
HSBC Debit Card
I have a HSBC Advance Debit card and a HSBC Credit card as two separate connected accounts (
Premium) - all transactions show as they should. I did once experience the HSBC Advance account not updating for about 2 days - but it still showed the historical transactions OK.
Iād recommend uninstalling the app, restarting your device, download & install the app, login to the app & retry the connected account.
Hi David, I tried all those steps and it still isnāt pulling the transactions through. The strange thing is I can go into insights and go back a month and view my transactions there but nothing is showing for this month (when the problem began)
If you have the HSBC app installed on your phone, log in and tap on āMoreā at the bottom-right, then tap on āOpen Banking Dashboardā, then tap on āAccount Information Sharingā - āMonzoā should show in the āActiveā section.
If not, itās likely that the accounts are no longer linked.
Both accounts are showing in the open banking dashboard for monzo
So one side appears to be working ( shows the HSBC accounts) - but does the other side (HSBC) also show an active connection to ? Both have to be active for the data to pass through.
My HSBC app informs that the currently active connection to Monzo expires on 03-Sep. Iām assuming the app will tell me the same on that date, but you never knowā¦
The HSBC app shows the 2 accounts have given permission for monzo to use their info so I think it could be an issue on monzoās side, more than likely the app. Iāve attached the error message I get when I try to load my transactions
You have the new trends tab, wonder if thatās related? How long have you had the issue?
Start an in app chat for them to investigate
Could just be HSBC being HSBC
To me thatās two messages too.
Something went wrong makes it sound broken, but weāre still fetching transactions just sounds like itās taking longer to get them all.