I have just checked in at th Radisson Blu Plaza in Bangkok and something weird happened: the transaction was declined on the POS machine of the hotel, but was deducted from my balance on the Monzo app. Conclusion: I had to pay AGAIN with my Barclays debit card, and I am now short of a big sum of money which apparently is in a limbo between Monzo and the merchant. Is it possible for you to verify the sale transaction and - if pending - release it back on my account? Thank you in advance for your help.
Daniele
Please use the in app chat fowindow account specific enquiries. We can’t do a lot on the community forum about this sort of thing.
1 Like
FYI, if you can send proof of the decline from the merchant to Monzo they’ll usually be able to release the hold earlier than normal for you. I’ve had this done a few times.
But yeah, in-app chat is the way to go.
2 Likes
I agree that in terms of a solution, the in-app support is where you should go.
However I think it’s important that these things get posted so we can see what issues might arise, and what solutions are brought. So I’m glad the issue is posted about.
2 Likes