I think our Leaders do a great job in keeping the community informed, usually sacrificing a lot of their time with little to no reward.
Would it be possible for Monzo to fund training for these individuals? The interaction with the community has the ability to make or break someone’s opinion of Monzo. It make’s sense to me that Monzo should want to ensure this interaction is as positive as possible.
Being completely honest, you can tell in certain occasions the difference between an interaction from a Monzo employee to the community and from a Leader. @Naji