Firstly, I just wanted to say a massive thank you for being a part of our community, whether that’s here on the forum, on the dev Slack, on social media or at events in person. We couldn’t have got this far without you.
In the last year, we’ve increased the number of customers we have by about 30x. That’s been both amazing and a lot of work! And at times, I know it feels like we haven’t given you the attention we should have.
I wanted to write this message to let you know we’re listening We’re making a few changes and ensuring we refocus on community as one of the key pillars of Monzo. You’ll have seen the beginnings of that in the first newsletter from @Naji and the beginnings of regular, predictable events in our office (https://attending.io/events/open-office-january) from @Zainab. Over the next few weeks, you’ll also see considerable work being put in to the forum here and related webpages on Monzo.com, as well as an increased, regular presence on social media.
This will take time and it won’t happen overnight but we’re totally committed and your support (and patience!) means everything to us. I’d love to hear more about what you’d like to see us doing — but also please remember there are real people here at Monzo working as hard as possible to make this work when you make suggestions and constructive criticism
Thank you. I’m incredibly excited about what we’re going to be doing over the next few months and can’t wait to bring you onboard with Monzo Bank