It’s worked for 4 months every day absolutely fine
All of a sudden this morning it’s down. Tried in Tesco and at a newsagent twice
With your phone locked, don’t put your finger on Touch ID, double tap the power button.
Does the Apple Pay screen appear? Is your Monzo card the top one?
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Correct.
I even tried removing and adding the card
It then says hold near reader. When I do that nothing happens
I’d give Apple support a call, they’re normally very helpful and will no doubt have extra troubleshooting steps in place that we don’t know about
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Ok I will do they have a uk call centre?
In your Monzo app, go into your account, tap account just under your card then scroll down to “Limits”
Second one down will say “Contactless until Chip & Pin” - £225 then “Left £xxx”
What does yours say?
£185 left
Go here https://getsupport.apple.com/?caller=home&PRKEYS=
Click iPhone > Repairs and Physical Damage > The topic is not listed > Type “My Apple Pay has stopped working” > Click Talk to Support now > Put in your IMEI or login and follow the steps
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Take the case off (just in case lol) and then go back to the shop. Double press the power button so that contactless appears and then hold it near the reader and see what happens.
This doesn’t count for Apple Pay
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I wasn’t sure if it did or not, I just wanted to cover all bases
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I’ve tried with the case off. No luck 
Yh it’s fair enough, i though it did to start with
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And you manually activated ApplePay? What did it do?
Nothing. It said hold near reader so I did
I’m on the phone to Applel now
FFS I locked my phone after like 10 mins of waiting And it cut me off. So I chose chat and she put me through to the phone number I just phoned And now back on the queue again
She said try a force restart . Then reset the phone and restore my apps
She ran a diagnostic on the phone and said nothing wrong with the nfc sensor
Done a force reset . Then a full reset and restored my data . Will try tomorrow . If no good I’ll just use my card from now on as I don’t like the idea of sending my phone off to them
Ok it’s still not working.
According to Monzo the last time I used Apple Pay was Sunday
There’s one app I installed since then and I deleted it but no luck
I noticed you also posted this on the MSE Forum. Out of curiosity which forums that you have posted this issue on has been the most helpful?
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Both.
I’m not bothered about it now as I’ve established it can’t be fixed
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Why can’t it be fixed? What do you think the issue is?
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Take it back to john lewis and get them to repair or exchange it. You don’t spend that much on a device and accept it breaking in 4 months.
Apple store might be better if you have one local, but if not it’s john lewis’ problem to fix.
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