I’m currently trying to solve a worrying issue with live chat. More on that shortly if there is no resolution. In the live chat it has my support agent as being in France and it says it is 1021 there. It isn’t, it is 921. Seems like a bug to me.

trying to solve a worrying issue with live chat [emphasis mine] Come on, you can’t just drop a bomb like that and then stay silent. Please do tell! :eyes::joy:

Yeah it works to GMT and currently doesn’t adjust to BST. Slightly frustrating, not sure if a fix is coming.

[image] Monzo so far Feedback & Ideas Can confirm, we calculate this and many other date boundaries on UTC to avoid issues with time zone changes. It’s not a 100% ideal solution (especially with Spent Today while abroad) but it does avoid whole classes of bugs until we’re …

Nothing to do with that I think - the whole chat UI is provided by Intercom, a third-party.

[image] anon23935806: the whole chat UI is provided by Intercom, a third-party. FYI, this came up in another thread [image] Merchant Data Corrections We’re in the midst of a HUGE rewrite of our live chat system to bring all of the tooling in-house so that we don’t need to rely on third-pa…

[image] HoddzDJ: Yeah it works to GMT and currently doesn’t adjust to BST. Slightly frustrating, not sure if a fix is coming. it works to UTC and is not adjusted for DST

Isn’t that the same thing? Thanks for making me feel rather small :snail:

in the past people had said it was UK GMT but Monzo staff corrected them and stressed it was UTC instead, they implied there is some difference when it comes to working out time zones even if in UK it is the same

Timezones incorrect

UK Help

Chris_R (Chris Rimell) 12 August 2018 12:24 6

FYI, this came up in another thread

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Account for timezone on transactions Feedback & Ideas	2	1727	3 September 2018
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Timezones incorrect

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