Just received an email
We haven’t seen you for a while, but you’ve still got money in your account. Can we help you log back in?
I use my account every day, should I be concerned?
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Would check it in case it’s a phishing one, but if you’re worried then you could raise a support request in the app so Monzo support can check your account is all ok.
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My partner got this too. He uses it pretty much every other day (though not as a main account) so it was a surprising email.
It seemed to suggest he needed help logging in to the app. We’ve been away this weekend so he’s been using Monzo each day.
I hadn’t actually seen what email it came from, he just deleted it.
Paging Dr Beat @AlanDoe
Can someone at 
please report back on whether this is a legitimate email firing off when it should not be as opposed to a likely spamming/phishing attempt?
OP, likewise I suggest contacting the COps through Chat if still not sure
I got a different email on Monday saying I’d applied for a loan and telling me what amount I could access. Contacted help who told me it was a phishing email but 99% sure it isn’t - especially as it matches the amount I’ve been offered in app…. Had a couple of bad customer experience interactions in the last two weeks so have put in a complaint. It feels like they don’t even read the messages and just hit some auto-response button.
Anyway… sorry to go off topic!
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