The new payment limit increase flow is šŸ”„

Monzo Chat
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So after 7.5 hours chat came back to me and told me Personal includes joint accounts. I said well, can you tell your own staff that as they donā€™t seem to know.

Iā€™ve also suggested changing the wording to ā€œPersonal or Jointā€ on the options screen (a screen which presumably only appears if you also have a business account).

Limits will be increased tomorrow. The request process is pretty smooth and the turnaround time (both times) very quick - which makes what happened even more irritating.

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Cuz monzo :joy:

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Thatā€™s not too bad then, hopefully theyā€™ll use that as a training issue to make sure everyone else knows

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So, apart from that little annoyance all very smooth. Limits increased today, until midnight tomorrow.

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First time using the flow last week. What was a pinch point is now an absolute breeze :ok_hand:t3:

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Just to add to this, this is now the second time Iā€™ve had to use it to pay for building work.

I submitted the request at 8:15am. The increase was confirmed about an hour later which runs until the end of tomorrow (meaning I have a couple of days to make the payment).

The limit was also increased by Ā£500 over my payment amount so I still have some contingency if I need to make further transfers.

Video selfie and details about the payment were needed, and I uploaded a couple of screen grabs of the invoice I was paying.

Love how smooth this has become. Well done Monzo!

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