Make it clear which account the limit raise applies to

[projectfortytwo (Chris)]

I had exactly the same situation a few months ago which totally buggered up the new limit increase flow. They ask for a reason, I explained funds were being moved onto joint account to make the purchase, they refused the limit increase because I’d selected “Personal account”. Had a real to-and-fro on chat, and I actually suggested wording changes to make it cleared to both customers and staff. Looks like that was completely ignored.

The new payment limit increase flow is

Just waiting for someone to get back to me having had my limit increase request rejected. Workflow gives me the option of increasing the limit for Personal or Business account. Those are the only two options. Selected Personal. I added some detail to the request saying that funds are incoming to joint account from a Monzo savings pot by 5pm today. Asked for limit increase tomorrow so that I could send funds from joint account to another bank tomorrow. Request rejected because I asked for a lim…

The new payment limit increase flow is

So after 7.5 hours chat came back to me and told me Personal includes joint accounts. I said well, can you tell your own staff that as they don’t seem to know. I’ve also suggested changing the wording to “Personal or Joint” on the options screen (a screen which presumably only appears if you also have a business account). Limits will be increased tomorrow. The request process is pretty smooth and the turnaround time (both times) very quick - which makes what happened even more irritating.