I must admit I couldn’t find it very easily. Yes please add them if you find any others and cross them off if they get updated by all means.
Great to have more users testing the systems!
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Next time when you leave a property just use the deposit as part of the last payment - that way there’s nothing for them to keep. 
I’ve always done that and have yet to run into a problem.
As far as why legacy banks can’t integrate emojis, this is because their super secure and buzzword-compliant mainframe can barely support ASCII (in fact I won’t be surprised if legacy banking systems still used something even more outdated like EBCDIC) and the online banking system is just something added on top, so when that new system (which does support emojis) tries to send it to the legacy system it all blows up in unexpected ways.
Thanks Simon, I’ve added them to the Wiki too.
I wish they would expand the character set to lower case letters, so that references for transfers weren’t ALWAYS SHOUTING AT ME!
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The systems that process this data don’t listen unless you SHOUT AT THEM, so they wouldn’t be able to expand it.
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Was good to come down and visit this evening. Great to get to meet a few of you from here and some of the staff too. Monzo people are a friendly bunch. 
The signup for the current account was really simple, great experience so far. Looking forward to putting it through it’s paces. 
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This & the emoji is one of those things that seems incredibly trivial & a no brainer to resolve but are actually incredibly hard for the legacy banks, with their archaic architecture to fix 
Simon explains some of the constraints in this talk.
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Sorry if I’ve missed the answer to this, at 430 comments in I may have skimmed one or two!
Two time investor and a very happy Monzo convert, I received an invite, for which I’m very grateful but in hindsight getting from deepest darkest Cornwall just isn’t looking viable!
When was it looking likely that cards would be able to be distributed by post? Guessing it will it require the app to be out of test flight and fear that’ll hold it up for a while. I’m sure I can wait just a little longer but my fear of missing out is killing me right now!
Also, whilst the Q&A the other day clarified there’ll be no unarranged overdrafts (we’ll all be better off for it) will there be the function I have with Natwest & Lloyds to alert me in the morning that an outgoing direct debit would leave me overdrawn - prompting to provide cleared funds by 15:30 (a seemingly arbitrary but consistent deadline).
Perhaps I’m just missing the “Monzo way” here given that you’ll know the DD is approaching and fair warning can be given in advance.
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As far as I know, the team haven’t told us this yet (they may reply today of course) I’m afraid.
There’s a few things that’re worth bearing in mind here -
- If you don’t have the funds in your account, the overdraft will simply bounce & you won’t be charged any fees as a result (source)
- Monzo will know 24 hours before the DD is due to be taken so they should be able to give you a heads up. But that feature hasn’t been announced yet.
- Monzo does list your scheduled payments in the current account app so you’ll alway have that for your reference -
PS - in case there’s anything else that you’re wondering, you might find the answer in this Wiki which lists everything that we know about the current accounts & debit cards so far.
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Thanks @alexs swift thoughtful response as ever, and at entirely unreasonable hour!
Will have a dig thru the Wiki again and keep an eye out for developments.
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all present and correct with PayPal 
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A post was split to a new topic: Topping Up & Transferring Money - CA
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A post was split to a new topic: Receiving Salary from Barclays - CA
I emailed Thames Water to push them to accept the Monzo CA sort code, I then got an automatic reply saying that they would ‘strive’ to reply within 10 days. YES, 10 DAYS.
I have now received another automatic reply asking for feedback on their non-existent response to my first email. Fantastic customer support system. 
.
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Ha yep – likewise! Let’s see who gets the ‘speediest’ response from Thames 
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If you hit them where it hurts (in their wallet) by not paying until they accept your sort code you’ll usually get a much quicker response.
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I have this funny feeling that legacy banks - yep that’s what I think we should name them - are going to start feeling very hot under the collar in the next year when new digital banks, like Monzo and others, can offer instant chat customer service.
The trouble is I think these big banks are so wrapped up in policy, legislation, and procedure that funnily enough the responses you get from them are all pre-determined copy and pasted lines and yet they communicate this through either an outdated letter system or via email and they are often really poor at understanding the issue (and it takes another email to clarify, which is another 10 days before anything gets done)
It’s going to get embarrassing for them when others can actually do simple things like helping a customer quickly and efficiently.
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I’ve added Nutmeg to the list that aren’t currently recognising the sort code. They’re looking into it and I’ve let the Monzo team know. I know Nutmeg and Monzo are collaborating so fingers crossed that’ll be a fairly quick fix.
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