Usage doesnāt show in the BG app, their āLiveā app or the website.
I want to complain about it, go to live chat and the bot asks for my issue āCanāt see usageā, then tells me all agents are busy and ends the chat. Repeated it, slightly reworded but still include the word āusageā and the same outcome.
Third time, āTalk about my billā and now Iām 235th in the queue.
This gripes me. Raising complaints and being asked/told theyāre closing the complaint as they feel their kind words resolve something, yet no resolution has been reached.
Itās probably a KPI theyāre pressured on and sheād already promised it would be solved within 5 days. Itās been like it for months, so I donāt see that happening.
Well yeah first touch resolution and all that. Sometimes itās just not achievable.
Yes, it is. Its not the first time that energy prices have changed sharply in price and it wonāt be the last either - both up and down.
Competition takes time - to build new facilities and get them on stream. Its not instant.
High energy prices are also not only an issue in the UK or Europe - its a global issue causes by various āshocksā including COVID and the conflict in Ukraine.
The oil shocks in the 1970s (again caused by war), led to much greater energy efficiency and less reliance on OPEC.
I really donāt get companies that donāt keep complaint details tied to your account with a current status. They appear to link the complaint to whoever answered first, and if you call up and get a different person youāre starting from zero every time. It seems depressingly common.
Saying āIāve escalated the issue and will close the complaintā is a symptom of that practice. The issue still exists. Itās irrelevant whether itās been āescalatedā or not.
All companies Iāve worked for its been linked directly to their account.
Iād only ever ask to close if I felt itās resolved and explain on the basis of xyz and rectified this and that bla bla are you ok to close
Not just oh ok Iāll raise this to manager, are you happy for me to close now? 
Very poor show
Yeah same hereā¦ we have a system that brings up the entire history the moment we know who weāre talking to (it even works on a company level, as some companies have multiple people registered on their account).
Itās not even that hard to doā¦ historically it was in-house but we use a commercial package now I think.
They are saying the price is exactly the same? Are you fixed?
Yes fixed. Which I just thought about
Iām off to grab a coffeeā¦ BRB.
I think you might be in a similar situation to me having just moved.
Iām in a new build, with an electricity meter that was installed by British Gas and a gas meter that wasnāt (or so Iām told), nevertheless Iām stuck with British Gas and have no option to move.
For months my meters just werenāt sending readings, it took two phone calls and some DMs on Twitter for them to actually get it fixed for my electricity meter, my gas meter is still dumb for now - Iām told it will take a lot longer to fix that.
In the British Gas app, I did see my usage once my meter started sending readings, but itās delayed by two days and only visible in the weekly/monthly views. I couldnāt manually switch my meter to send more regular readings, so I had to DM them on Twitter and they fixed it very quickly.
The issue I have now is that I can see hourly electricity consumption data, but itās still delayed by two days and not live like the app promises.
From the sounds of it your meter either isnāt sending readings at all, or isnāt sending readings frequently enough. If youāre on Twitter, I would DM them about it. You can save time by including your name, DOB and address to pass their security check straight away without the back and forth.
Thank you. I do have some readings showing in the āmater eadingsā section on the website, but in the app, this is all I get
Two days would be a big upgrade! Ha
Is this for real on the BG site?
Can I say yes and pretend it wasnāt just my inability to type?
Ovo have stopped offering fixes to me now - the last ones in early August were Ā£500+/month.
Iāve stuck on the variable and theyāre ārecommendingā that our monthly DD be set at Ā£270 ā but then thatās based on last winterās usage, when this winter weāll be investing heavily in jumpers and keeping the heating at the bare minimum.
Fixed until September 2023?
Given this fix would mean paying a much higher rate now and losing out on the lower rates until October and January, by which point weāre not far from the end of winter, is there any way at all you can win with this tariff?
MSE has crunched all the numbers and there are only about two or three fixes which might (possibly) end up not being hugely more expensive over staying on the price cap. Even MSE says itās only worth fixing if you really really really value the certainty of paying the same for 12 months, but then out of those two or three, itās only Utility Warehouse thatās offering a fix for new customers.
I wouldnāt take a fix at the moment. As I mentioned before, I have a suspicion the Toriesā pound of flesh for helping out the entire country this year will be to not help out those on fixes, their argument being youāve already budgeted to pay that amount.
