The end of The Big List!

[Jackcrwhitney (Jack)]

To me it sounds like a bit of misscommunication.

See here:

Card limit for daily cash withdrawals

We can’t increase this permanently I’m afraid. But we’re more than happy to increase it temporarily if you have need to withdraw a large amount of cash one day! We’d just ask that you get in touch with Customer Support and give as much notice as possible before you’d like to make the withdrawal

It may be worth speaking to cops again or speaking to one of the Monzo team on here so they can look into it for you.